Luxfer Holdings PLC
In their words
“Our current Net Promoter Score is roughly 45%, which is about a 15% increase since 2016. We expect to add 15 points to the score by 2024.”
“Our current net promoter score is 45% and we expect to drive a 10 point improvement to this score by 2024. Building growth talent is very important to us to accelerate our growth momentum and for sufficient planning.”
“On commercial excellence, we are targeting to improve customer's satisfaction as measured by net promoter score to greater than 60% by 2024.”
Disclosed NPS over time
Every Net Promoter Score Luxfer Holdings PLC has published, by date.
NPS disclosures (8)
The Growth Scorecard includes the following metrics: a net promoter score, sales pipeline value as a percent of revenue, and new product introduction sales value as a percent of sales revenue.
The Growth Scorecard includes the following metrics: a net promoter score, sales pipeline value as a percent of revenue, and new product introduction sales value as a percent of sales revenue. ●
The Growth Scorecard includes the following metrics: a net promoter score, sales pipeline value as a percent of revenue, and new product introduction sales value as a percent of sales revenue. ▪
On commercial excellence, we are targeting to improve customer's satisfaction as measured by net promoter score to greater than 60% by 2024.
• Customer First Scorecard. The Customer First Scorecard includes the following metrics: a net promoter score, sales pipeline value as a percent of revenue, and new product introduction sales value as a percent of sales revenue. •
Our current Net Promoter Score is roughly 45%, which is about a 15% increase since 2016. We expect to add 15 points to the score by 2024.
Our current net promoter score is 45% and we expect to drive a 10 point improvement to this score by 2024. Building growth talent is very important to us to accelerate our growth momentum and for sufficient planning.
The Balanced Scorecard Metrics for 2018 were established as follows: • Customer First Scorecard (net promoter score, sales pipeline as a percent of revenue, and new product introduction (“NPI”) sales as a percent of sales revenue) •
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.