Otis Worldwide Corporation
otis.com ↗In their words
“Ended last year with a 94.5% ex China retention rate. So as we continue to add units... first quarter '26 to first quarter '25, we're up about 50 basis points in retention”
“As we ended last year, you saw our retention rates had gone down to 92 and change. And we weren't satisfied with that.”
“With our retention rate at almost 94%, It also then drives that continuous relationship for 15, 20, 30 years that gives us the modernization business”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Retention rate (Service (excluding China)): 94.5% (FY2025) — “ended last year with a 94.5% ex China retention rate. So as we continue to add units... first quarter '26 to first quarter '25, we're up about 50 basis points in retention”
Retention rate (Service): 92% (Q4 2024) — “as we ended last year, you saw our retention rates had gone down to 92 and change. And we weren't satisfied with that.”
Retention rate (Service): 92.4% (FY2024) — “retention rate...so to 92.4%, some of that is involuntary...we're getting higher quality in the portfolio, higher profit dollars”
Retention rate (Service): 94% (Q3 2024) — “with our retention rate at almost 94%, It also then drives that continuous relationship for 15, 20, 30 years that gives us the modernization business”
Retention rate: 94% (FY2022) — “Our retention rates this year, we were pleased with. They're at 94%.”
Retention rate: 94% (FY2021) — “our retention rate in 2021 continued to improve and is now above 94%.”
Retention rate: 94% (FY2020) — “the retention rate for us, which is very, very critical was at 94% in 2020, versus 93% in 2019.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.