Rexnord Corporation
rexnord.com ↗In their words
“In Q2, we conducted a survey on customer satisfaction using the Net Promoter methodology. Our overall score improved 15% from the prior year, and we saw improvement in all performance factor categories.”
“And we've achieved the highest Net Promoter Scores since starting this process nearly 10 years ago. Our customers also gave us higher scores when answering key questions about quality, responsiveness, innovation and overall value.”
NPS disclosures (6)
In Q2, we conducted a survey on customer satisfaction using the Net Promoter methodology. Our overall score improved 15% from the prior year, and we saw improvement in all performance factor categories.
Based Teams – Actions Completed in 2016 Customer Care Actions Helped Drive an Improved Net Promoter Score Delighting Our Customers Drives Growth Baggage Handling Application New Customer Care Team 2015 2016 12 Points Net Promoter Score Customer Care…
And we've achieved the highest Net Promoter Scores since starting this process nearly 10 years ago. Our customers also gave us higher scores when answering key questions about quality, responsiveness, innovation and overall value.
…Improvement Customers Recognizing the Improvement 2016 Customer Survey 3Q Recognition Nearly 4,000 Responses Achieved Highest Net Promoter Score Quality Responsive Innovation Value 2015 2016 15 Free Cash Flow Performance 0% 25% 50% 75% 100%…
…Financial Measurement, See Appendix for Reconciliation 2011 2014 2015 2015 Customer Survey Results 2011 2014 2015 Net Promoter Score Responsiveness 2011 2014 2015 Innovation 2011 2014 2015 Value Customer Satisfaction Improvements Driving Long Term…
…p 9 Customer Feedback (2011-2014) Customer Satisfaction Improvements Driving Long Term Shareholder Value 2011 2014 Net Promoter Score Responsiveness Innovation Value 2011 2014 2011 2014 2011 2014 December 2014 p 10 Simplification Progress (2013-2014)…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.