NPS Intelligence (beta)

We are pleased to report our latest Net Promoter Score survey result of 72, an improvement of 3 points from last year and further extending our world-class customer service performance.

This quarter, we completed our 14th Net Promoter Survey resulting in a score of 69. This rating is well above 51, which is considered the benchmark for world-class in the manufacturing industry.

Our most recent score of 68 completed this April is well above the average across the manufacturing sector of 49, which reflects that our customers advocate strongly on our behalf.

…completed our thirteenth wave NPS (7) survey, receiving feedback from nearly five thousand customers globally for a net score of 68, a five percent improvement over the previous year survey which solidifies Greif as a leader in customer service within…

In regard to legendary customer service, we released our 12th Net Promoter Score survey, resulting in a 5-point improvement from the prior year.

In addition, during the quarter we completed our twelfth NPS (7) survey and achieved a score of 65.0, representing a five point improvement from our prior year survey.

So NPS and your CSI have done extremely well over the last number of years, but they’ve begun to flatten out a bit. Now are you at a practical limitation in terms of how much farther you can push those NPS and CSI?

Those engaged colleagues have delivered outstanding customer service and driven incredible improvement in doubling our NPS scores over that period.

In addition we completed our eleventh NPS (8) survey and achieved a score of 60.0 which represents a 7.0 point decline from our wave ten results.

Both our Customer Satisfaction Index scores and our most recent Net Promoter Score survey improved versus the prior year. We achieved all-time best scores.

(6) Net Promoter Score (NPS) is derived from a survey conducted by a third party that measures how likely a customer is to recommend Greif as a business partner.

4 Exhibit 99.1 (5) Net Promoter Score (NPS) is derived from a survey conducted by a third party that measures how likely a customer is to recommend Greif as a business partner.

We started at 39, and we're up to 57. So we're pleased to be in a best-in-class benchmark, but that's not the point.

(5) Net Promoter Score (NPS) is derived from a survey conducted by a third party that measures how likely a customer is to recommend Greif as a business partner.

…to necessarily draw a correlation to the last time you guys made large-scale acquisitions, but when I look at the Net Promoter Scores, it looked like they'd all kind of come down a tick here in this first fiscal quarter and at the same time, you…

Additionally, we recently completed our seventh NPS 4 survey and achieved a best ever score of 50, which represents a 25 percent improvement from the baseline survey conducted in the fourth quarter of 2015.

So I'd point to that Net Promoter Score, it's really the voice of the customer. And really pleased with the uplift that we've had in the last 2 years, we're up 25% in Net Promoter Score.

Our aspiration is to consistently achieve an NPS score of 55. We continue to leverage the increased customer interactions that accompany each survey into additional enhancements for our customers and better strategic insight into their business needs.

(4) Net Promoter Score (NPS) is a survey conducted by a third party that measures how likely a customer is to recommend Greif as a business partner.

…I would tell you, when you look at Paper Packaging and Flexible’s scores and our Customer Satisfaction Index and our Net Promoter Score, there’s no-it’s not a surprise that those two businesses are growing in excess of the market, and that’s a big part…

We also finalized our latest net promoter score survey during the quarter, and details on both the index and the survey can be found in the Appendix of today’s deck.

(4) Net Promoter Score (NPS) is a survey conducted by a third party that measures how likely a customer is to recommend Greif as a business partner.

We measure and track our customer performance through two metrics: the customer satisfaction index (CSI); and Net Promoter Score (NPS). NPS measures how likely a customer is to recommend Greif as a business partner.

And then the last is the Net Promoter Score and that's a qualitative score. It's a leading indicator and it's really a survey.

We also completed our latest Net Promoter Score survey and recognized a 12 percent improvement versus the previous survey conducted late last fall.

Greif's most recent score of 47 represents a 12% improvement versus the previous survey score, and a 21% improvement since our initia

- President and CEO The first question around customer service index, so we're very, very pleased with the progress we are making both in our customer service index and net promoter scores.

We are measuring customer service levels through our customer satisfaction index as well as through a Net Promoter Score – or “NPS” – methodology.

We are also finalizing preparations for our next Net Promoter Score survey which we will share with you at the year end. Please turn to slide 5.

So our Net Promoter Score globally as a Company is 40. So this is a baseline where we are and our expectation is to continue to improve.

Retention rate: 95% (FY2014 H2) — “we achieved a 95% customer retention rate, despite this occupation”