CNH Industrial N.V.
cnhind.com ↗In their words
“So we'll -- we've got I mean, again, South America is interesting for us. It's our highest Net Promoter Scores with our customers, our highest dealer satisfaction scores our best proliferation of technology.”
“Our net promoter score, which has increased over 3% in the first six months of 2022 attest to our progress. All of this is forging a clear path to profitable growth while simultaneously improving dealer engagement and ultimately customer satisfaction.”
“Leaders across the globe, but [indiscernible] who runs the South American region for us really has done an outstanding job and being #1 AG player in all of Brazil last year was just a testament of what they do, and it shows up in Net Promoter Scores.”
NPS disclosures (7)
CNH Industrial's Net Promoter Score improved by eight points year-on-year, reflecting improved service and product quality.
EBIT bridge (2) Net Promoter Score in 2025 vs 2024 $230M 2025 cost savings $550M cumulative savings target through 2030 Operational excellence $34M Strategic Sourcing savings1 25 bps in 2025, 100-150 bps by 2030 $45M Manufacturing Efficiency savings1 35…
…our customers’ machines from innovative control rooms and ensure their satisfaction through dedicated dashboards and track our Net Promoter Score (a measurement of customer loyalty and satisfaction) quarterly to ensure accountability and use this to…
So we'll -- we've got I mean, again, South America is interesting for us. It's our highest Net Promoter Scores with our customers, our highest dealer satisfaction scores our best proliferation of technology.
EBIT margin +310 bps YoY Net promoter score (NPS) improved +5% vs 2021 AGRICULTURE Q4 22 $2.5B adj. EBIT 13.7% adj.
Our net promoter score, which has increased over 3% in the first six months of 2022 attest to our progress. All of this is forging a clear path to profitable growth while simultaneously improving dealer engagement and ultimately customer satisfaction.
…leaders across the globe, but [indiscernible] who runs the South American region for us really has done an outstanding job and being #1 AG player in all of Brazil last year was just a testament of what they do, and it shows up in Net Promoter Scores.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Industrials, materials & construction
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NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.