Airbus
airbus.com ↗In their words
“Airbus's A220 aircraft has achieved outstanding customer satisfaction and NPS scores in Southeast Asia, alongside strong fleet reliability.”
“The Airbus A220 consistently has the highest Net Promoter Scores within an airline's fleet.”
“Airbus A220 aircraft achieves among the best Net Promoter Scores in market research for passenger-aircraft recommendations.”
NPS disclosures (4)
Airbus's A220 aircraft has achieved outstanding customer satisfaction and NPS scores in Southeast Asia, alongside strong fleet reliability.
The Airbus A220 consistently has the highest Net Promoter Scores within an airline's fleet.
Airbus A220 aircraft achieves among the best Net Promoter Scores in market research for passenger-aircraft recommendations.
Airbus reports the A330neo has the highest Net Promoter Score among current airliners, indicating superior customer satisfaction.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.