United Rentals
rentalsunited.com ↗In their words
“And as a reminder to everybody else, that's something we do as part of our Net Promoter Scores, and we ask them on a forward 12-month basis how they feel about their revenue prospects.”
“Supporting our customers and innovating to offer solutions Customer Experience: Net Promoter Score (NPS) NPS score greater than or equal to 80 Fell short of stretch goal and decreased slightly year-over-year; however, our overall…”
“United Rentals partners with Procore on telematics link aimed at deepening customer retention.”
NPS disclosures (9)
…from 2018 baseline Met goal; achieved 21.5% reduction in GHG intensity from 2018 baseline Customer Sustainability Customer Experience: Net Promoter Score (NPS) NPS score greater than or equal to 78 Fell short of stretch goal; however, our 2023 score…
…Supporting our customers and innovating to offer solutions Customer Experience: Net Promoter Score (NPS) NPS score greater than or equal to 80 Fell short of stretch goal and decreased slightly year-over-year; however, our overall…
And as a reminder to everybody else, that's something we do as part of our Net Promoter Scores, and we ask them on a forward 12-month basis how they feel about their revenue prospects.
…in overall employee retention Customer Sustainability Supporting our customers and innovating to offer solutions Customer Experience: Net Promoter Score Customer Digital Adoption: Percentage of total company revenue where a customer used a digital…
…or a specified increase in, economic value added targets based on a cash flow return on investment formula; or (xiv) the attainment of certain levels of, or a specified increase in, customer service measures or indices (including net promoter score).
…customer service measures or indices (including net promoter score). The business criteria may also be combined with cost of capital, assets, invested capital and stockholder equity to form an appropriate measure of performance.
…customer service measures or indices (including net promoter score). The business criteria may also be combined with cost of capital, assets, invested capital and stockholder equity to form an appropriate measure of performance.
…customer service measures or indices (including net promoter score). 59 Table of Contents The business criteria may also be combined with cost of capital, assets, invested capital and stockholder equity to form an appropriate measure of performance.
…customer service measures or indices (including net promoter score). The business criteria may also be combined with cost of capital, assets, invested capital and stockholder equity to form an appropriate measure of performance.
Retention disclosures (1)
United Rentals partners with Procore on telematics link aimed at deepening customer retention.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.