Karat Packaging Inc.
In their words
“Our major customer retention rate, defined as year-over-year retention of our top 100 customers, was 99% from 2024 to 2025.”
“Our major customer retention rate, defined as year-over-year retention of our top 100 customers, was 100%.”
“For the year ended December 31, 2023, our major customer retention rate, defined as year over year retention of our top 100 customers, was 99%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Retention rate (top 100 customers): 99% (2024 to 2025) — “Our major customer retention rate, defined as year-over-year retention of our top 100 customers, was 99% from 2024 to 2025.”
Retention rate (top 100 customers): 100% (FY2024) — “Our major customer retention rate, defined as year-over-year retention of our top 100 customers, was 100%.”
Retention rate (Top 100 customers): 99% (FY2023) — “For the year ended December 31, 2023, our major customer retention rate, defined as year over year retention of our top 100 customers, was 99%”
Retention rate (major customers (top 100)): 100% (FY2022) — “For the year ended December 31, 2022, our major customer retention rate, defined as year over year retention of our top 100 customers, was 100%.”
Retention rate (top 200 customers): 95% (FY2021) — “For the year ended December 31, 2021 our major customer retention rate, defined as year over year retention of our top 200 customers, was 95%.”
Retention rate (Top 200 customers): 99% (FY2020) — “For the year ended December 31, 2020, our major customer retention rate, defined as year over year retention of our top 200 customers, was 99%”
Retention rate (top 200 customers): 99% (FY2019) — “For the twelve months ended December 31, 2019, our major customer retention rate, defined as year over year retention of our top 200 customers, was 99%.”
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.