NPS Intelligence (beta)

Disclosed NPS & retention by vertical

65
Latest disclosed NPS
28 Mar 2016
6
NPS entries
3 with a number
2012–16
Years covered
6 entries in all

In their words

“Through dividends and share repurchases Ÿ We generated approximately $90 million in cash flow from operations Ÿ Our Net Promoter® Score (NPS), an annual measure of our customers' loyalty and likeliness to recommend our products and services to…”
— MATERION Corp · SEC proxy statement · filed 28 Mar 2016
“2014 Ÿ Sales from new products introduced in the last three years were 11% of total value-added sales for 2014 Ÿ Our Net Promoter Score (NPS), an annual measure of our customers' loyalty and likeliness to recommend our products and services to others,…”
— MATERION Corp · SEC proxy statement · filed 26 Mar 2015
“If NPS falls below 34.0, the Personal/Team achievement will be reduced by 1% point. If NPS improves to 38.0 or greater, an additional 1% point will be added to the Personal/Team final achievement.”
— MATERION Corp · SEC 10-K annual report · filed 8 Mar 2013

Disclosed NPS over time

Every Net Promoter Score MATERION Corp has published, by date.

304050607020132015345965

NPS disclosures (6)

Search the database →

28 Mar 2016
NPS65

…through dividends and share repurchases Ÿ We generated approximately $90 million in cash flow from operations Ÿ Our Net Promoter® Score (NPS), an annual measure of our customers' loyalty and likeliness to recommend our products and services to…

— MATERION Corp · SEC proxy statement · filed 28 Mar 2016
SEC proxy statement ↗
26 Mar 2015
NPS59

…2014 Ÿ Sales from new products introduced in the last three years were 11% of total value-added sales for 2014 Ÿ Our Net Promoter Score (NPS), an annual measure of our customers' loyalty and likeliness to recommend our products and services to others,…

— MATERION Corp · SEC proxy statement · filed 26 Mar 2015
SEC proxy statement ↗
27 Feb 2015
NPSProgram

The Personal/Team achievement may be modified based on the Company’s Net Promoter Score (“NPS”) results for the Plan Year. The Compensation Committee and/or Executive Staff will establish a minimum, target and maximum NPS goal for the Plan Year.

— MATERION Corp · SEC 10-K annual report · filed 27 Feb 2015
SEC 10-K annual report ↗
1 Apr 2014
NPSProgram

During 2013, we made progress on new product development initiatives, significantly improved our Net Promoter Score (customer loyalty index) and achieved a record safety performance for the Company.

— MATERION Corp · SEC proxy statement · filed 1 Apr 2014
SEC proxy statement ↗
8 Mar 2013
NPS34

If NPS falls below 34.0, the Personal/Team achievement will be reduced by 1% point. If NPS improves to 38.0 or greater, an additional 1% point will be added to the Personal/Team final achievement.

— MATERION Corp · SEC 10-K annual report · filed 8 Mar 2013
SEC 10-K annual report ↗
8 Aug 2012
NPSProgram

If NPS falls below 45.0, the Personal/Team achievement will be reduced by 1% point. If NPS improves to 47.5 or greater, an additional 1% point will be added to the Personal/Team final achievement.

— MATERION Corp · SEC 10-Q quarterly report · filed 8 Aug 2012
SEC 10-Q quarterly report ↗

Retention disclosures (0)

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No retention figures yet.

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.