ABB LTD
new.abb.com ↗In their words
“Our customer satisfaction score NPS again went up, to 44, reflecting that our customers appreciate the many efforts we take in improving customer service every day.” Revenues and operational EBITDA were lower due to the lower opening order backlog and…”
“This is seen in an increase in the customer satisfaction measure Net Promoter Score (NPS) of 30 percentage points over the last four years to 46 percent in 2014 and the strong order momentum in the first half of the year.”
“The company exceeded the Group-wide objectives for cost savings and customer satisfaction (as measured by the use of the Net Promoter Score).”
Disclosed NPS over time
Every Net Promoter Score ABB LTD has published, by date.
NPS disclosures (9)
The company exceeded the Group-wide objectives for cost savings and customer satisfaction (as measured by the use of the Net Promoter Score).
As highlighted in Compensation Exhibit 16 below, the company exceeded the Group-wide objectives for cost savings and customer satisfaction (as measured by the use of the Net Promoter Score).
(iii) Short-term variable compensation Although the company exceeded the short-term objectives for orders, cost savings and Net Promoter Score (NPS) set by the Board, it was below target but above threshold on revenues, operational EBITDA and operating…
Our customer satisfaction score NPS again went up, to 44, reflecting that our customers appreciate the many efforts we take in improving customer service every day.” Revenues and operational EBITDA were lower due to the lower opening order backlog and…
This is seen in an increase in the customer satisfaction measure Net Promoter Score (NPS) of 30 percentage points over the last four years to 46 percent in 2014 and the strong order momentum in the first half of the year.
…12.5 % Revenues 12.5 % Operational EBITDA (2) 25 % Ratio of operating cash flow to operational EBIT (3) 25 % Net Promoter Score (NPS) (4) 10 % Cost savings 15 % (1) The financial objectives exclude the impact of currency fluctuations and major…
“And our improving Net Promoter Scores show we are making progress to increase customer satisfaction. “Our outlook for the rest of the year remains unchanged from the end of the first quarter.
…Orders received 12.5 % Revenues 12.5 % Operational EBITDA (2) 25 % Ratio of operating cash flow to operational EBIT (3) 25 % Net Promoter Score (NPS) (4) 10 % Cost savings 15 % (1) The financial objectives exclude the impact of currency fluctuations.
Net Promoter Score (NPS) detractor follow-up; and cost savings. The first two measures had a weighting of 12.5 percent each, the next two each accounted for 25 percent, the NPS measure was rated 10 percent, and cost savings accounted for the remaining…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.