Masco
masco.com ↗In their words
“Very strong net promoter scores continue with our customers. And the value proposition that we're able to deliver with our partner, The Home Depot, remains strong.”
“And when we gain share, and we look at the net promoter score of our new customers in the pro side or customers who have increased their share of our buy, the net promoter scores are fantastic.”
“Look at our net promoter scores that we’re clocking on our new and existing pro paint customers - it’s industry leading, so we feel really good about that, so there’s a couple areas there, plumbing, wholesale, pro paint, but we’re really driving across…”
NPS disclosures (8)
Very strong net promoter scores continue with our customers. And the value proposition that we're able to deliver with our partner, The Home Depot, remains strong.
And when we gain share, and we look at the net promoter score of our new customers in the pro side or customers who have increased their share of our buy, the net promoter scores are fantastic.
Look at our net promoter scores that we’re clocking on our new and existing pro paint customers - it’s industry leading, so we feel really good about that, so there’s a couple areas there, plumbing, wholesale, pro paint, but we’re really driving across…
The success that we've had today and the success that continues to resonate with the propane are based on today's net promoter scores that we look at very closely.
And we saw tremendous Net Promoter Scores, so they like it.
…going to get into the specifics of our plans going forward, but we're going to continue to invest in it to continue to develop our service capabilities and to continue with what we already have in terms of strong net promoter scores and to grow those.
And recent data on our net perform -- net promoter score is very strong. So feel very good about what the Behr team has done in terms of what we committed to, which is to keep this share gain going.
You're well aware of the awards that we've received in terms of our quality, and our net promoter scores and our experience, et cetera. So we have a very good product and it's been beneficial for us to be able to leverage our supply chain excellence and…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.