Grupo Cibest S.A.
In their words
“I want to highlight the high level of NPS, 80% of Nequi and 69% for A La Mano and the low customer acquisition cost for both platforms, around $30 difference.”
“Churn rate is low, less than 4% for both platforms”
“We closed the quarter with 13 million users, COP 1.5 trillion in deposits and positive levels of NPS as well as low churn rates. The loan portfolio continues growing.”
NPS disclosures (6)
For this purpose, long-term performance indicators (three-year period) are considered, including value creation at the holding level (SVA), the sustainability index (Dow Jones Sustainability Index), and the loyalty indicator (competitive NPS).
We closed the quarter with 13 million users, COP 1.5 trillion in deposits and positive levels of NPS as well as low churn rates. The loan portfolio continues growing.
The loan book continues growing at a solid base, maintaining high NPS and activity indicators. The separation process continues to advance.
We closed 2021 with 10 million clients, COP1.3 trillion in deposits, high levels of NPS and low acquisition cost. During December, Nequi reached 1 million daily active users, of which almost 30% use the marketplace.
Deposits are nearly COP1 trillion, and Net Promoter Score continue increasing with higher levels of engagement. Remember, that we consider an active client, the one interacted at least once a month throughout a monetary transaction, and this is how we…
I want to highlight the high level of NPS, 80% of Nequi and 69% for A La Mano and the low customer acquisition cost for both platforms, around $30 difference.
Retention disclosures (1)
Churn (Nequi and Bancolombia A La Mano): 4% (Q2 2021) — “churn rate is low, less than 4% for both platforms”
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.