Tata
tatagroup.com ↗In their words
“Tata Group's Net Promoter Score stands at 84, among the highest in the industry across geographies and services.”
“Tata improved Net Promoter Score from -1 to 23 according to Millward Brown study, demonstrating rising customer sentiment.”
“Tata cars improved Net Promoter Score from minus 13 to plus 14, indicating a significant shift toward more promoters and fewer detractors.”
Disclosed NPS over time
Every Net Promoter Score Tata has published, by date.
NPS disclosures (4)
Tata Group's Net Promoter Score stands at 84, among the highest in the industry across geographies and services.
Tata improved Net Promoter Score from -1 to 23 according to Millward Brown study, demonstrating rising customer sentiment.
Tata cars improved Net Promoter Score from minus 13 to plus 14, indicating a significant shift toward more promoters and fewer detractors.
Tata conducts a quarterly Net Promoter Score survey to measure customer advocacy.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.