Stevanato Group S.p.A.
In their words
“Strong track record for customer support and service, which has translated into customer retention rate of 97%”
“Excluding this small set of customers, the retention rate for the same period was 97%.”
“Over the past 10 years we have recorded a customer retention rate of approximately 94% (period 2011-2021).”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Retention rate: 97% (FY2021) — “Excluding this small set of customers, the retention rate for the same period was 97%.”
Retention rate: 94% (FY2021) — “Over the past 10 years we have recorded a customer retention rate of approximately 94% (period 2011-2021).”
Retention rate: 97% (FY2021) — “Excluding this small set of customers, the retention rate for the same period was 97%.”
Retention rate: 94% (FY2021) — “Over the past 10 years we have recorded a customer retention rate of approximately 94% (period 2011-2021).”
Retention rate: 97% (Q2 2021) — “strong track record for customer support and service, which has translated into customer retention rate of 97%”
Retention rate: 97% (10-year average) — “Over the past 10 years we have recorded a customer retention rate of approximately 97%.”
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.