Roper Technologies, Inc.
ropertech.com ↗In their words
“Our enterprise, our gross retention in the mid-nineties for our enterprise businesses. That's steady to tick up a little bit during 2025.”
“PowerPlan just continues to win in the market with our new SaaS solution and near 100% gross retention.”
“If you think about it just customer only logo only, it's in the mid- to high 90s. But when you add to your point, some of the therapists that come in and out of the market, then it's more of a sort of a low 90s gross retention”
NPS disclosures (1)
Retention disclosures (13)
Gross revenue retention (enterprise): 95% (FY 2025) — “our enterprise, our gross retention in the mid-nineties for our enterprise businesses. That's steady to tick up a little bit during 2025.”
Gross revenue retention (PowerPlan): 100% (Q2 2025) — “PowerPlan just continues to win in the market with our new SaaS solution and near 100% gross retention.”
Gross revenue retention (CentralReach): 92% (Q1 2025) — “If you think about it just customer only logo only, it's in the mid- to high 90s. But when you add to your point, some of the therapists that come in and out of the market, then it's more of a sort of a low 90s gross retention”
Net revenue retention (CentralReach): 117.5% (Q1 2025) — “net retention is kind of 115 to 120 range”
Gross revenue retention (Enterprise software overall): 95% (Q1 2025) — “Our enterprise solutions are mission-critical and this criticality is best demonstrated by our 95% gross retention.”
Gross revenue retention (Software overall): 95% (Q3 2024) — “we have 95-or-so-percent gross retention”
Net revenue retention (Frontline): 103.5% (Q3 2023) — “gross retention was in line with historical and net retention. So relative to the upsell, cross-selling was in line with historical rates, sort of 103, 104 is very consistent in the quarter for Frontline for net retention.”
Roper Technologies to report on customer retention in Q2 earnings.
Retention rate: 90% (Q1 2020) — “generally, they do at very high 90% renewal rates”
Retention rate (MHA): 100% (Q4 2019) — “Their growth was a function of continued competitive strength and near 100% customer retention”
Net revenue retention (iPipeline): 110% (Q3 2019) — “gross retention in the high 90s and net retention like 110”
Gross revenue retention (iPipeline): 95% (Q3 2019) — “gross retention in the high 90s and net retention like 110”
Retention rate: 98% (Q2 2018) — “They've got a great, diverse customer base with a 98% retention rate on customers”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.