International Paper Co
internationalpaper.com ↗In their words
“The combination of IP and DS Smith enabled important steps forward in terms of cost and relative supply positions, and enabled superior customer experience as demonstrated by a high and increasing in-region Net Promoter Scores.”
“As a result of this strategy, we’ve significantly improved our service and on-time delivery, which has resulted in best-in-class Net Promoter Score.”
“So if you look at the data from our on-time delivery metrics, our service metrics and then you also look at -- we do a third-party validated NPS, I also saw another third-party benchmark last week.”
NPS disclosures (3)
The combination of IP and DS Smith enabled important steps forward in terms of cost and relative supply positions, and enabled superior customer experience as demonstrated by a high and increasing in-region Net Promoter Scores.
As a result of this strategy, we’ve significantly improved our service and on-time delivery, which has resulted in best-in-class Net Promoter Score.
So if you look at the data from our on-time delivery metrics, our service metrics and then you also look at -- we do a third-party validated NPS, I also saw another third-party benchmark last week.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.