Verticals / Business services
Business services
HR and payroll, staffing, consulting, outsourcing, contact centres and other B2B services. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
813
Companies
with a public NPS or retention disclosure
1,373
NPS disclosures
290 companies gave a number
72
Median disclosed NPS
last 3 years · 223 scores
356
Report retention
NRR, GRR, retention rate, churn or renewal
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
IBEX Ltd
Customer Service Outsourcing · ibexcustomerservices.com
71NPS · 2026
NRR 99.9% · 2026Retention 99% · 2026
“IBEX reported client NPS of 71 and revenue churn below 1% at small-cap virtual conference.”
Latest: investing.com
LegalZoom.com, Inc.
Legal Services Platform · legalzoom.com
74NPS · 2026
Retention 59% · 2025
“LegalZoom's Net Promoter Score of +74 significantly exceeds the -61 score for offline legal services.”
Latest: markets.ft.com
RI
Rentokil Initial
Pest Control & Facilities · rentokil-initial.com
44NPS · 2026
Retention 80.7% · 2026
“Our CVC Net Promoter Score was up at 60.6, an increase of 2.8 points. • Pest Control remained our highest-rated category, at 61.2, an increase of 2.2 points on last year.”
Latest: rentokil-initial.com
Navan, Inc.
Travel & Expense Management · navan.com
44NPS · 2026
NRR 107% · 2026
“Navan reported a record Net Promoter Score of 47 and net revenue retention of 107% as it achieves profitability.”
Latest: gurufocus.com
NG
NIQ Global Intelligence
Market Research
52NPS · 2026
NRR 104% · 2026GRR 99% · 2026
“Client Net Promoter Score (NPS) increased to all-t ime high of 52 in June 2026, up +7 points versus June 2025 AI-native product launches from NIQ Commerce Lab , including…”
Latest: SEC 8-K filing
Barrett Business Services, Inc.
Staffing & PEO · barrettbusiness.com
69NPS · 2025
Retention 95% · 2019
“BBSI's Net Promoter Score increased by 5 points to 69, indicating higher client satisfaction and value recognition.”
Latest: tipranks.com
TaskUs, Inc.
Business Process Outsourcing · taskus.com
75NPS · 2024
NRR 113% · 2026
“We were encouraged that our Q4 client Net Promoter Score came in at 75, representing a slight improvement over our full-year, weighted average.”
Latest: SEC proxy statement
CC
Crawford & Company
Insurance Claims Services
47NPS · 2023
Retention 98% · 2018
“Ian¹ ~85% Reduction in time to onboard and deploy adjusters (1) Impact expected to be recognized in Q4 2022 Net Promoter Score NPS remains at a healthy level of 47 Active…”
Latest: SEC 8-K filing
PB
Pitney Bowes
Mailroom & Logistics · pitneybowes.com
90NPS · 2026
Retention 90% · 2006
“I think our Net Promoter Scores are over 90, which is ridiculously high. So we're very well positioned to gain share.”
Latest: Earnings call, Q2 2026
Wolters Kluwer
Professional Services SaaS · wolterskluwer.com
83NPS · 2026
“Net Promoter Score of 83 for enterprise services”
Latest: wolterskluwer.com
Five9
Contact Centre SaaS · five9.com
80NPS · 2022
NRR 105% · 2026
“This commitment continues to be evidenced, by our industry-leading NPS scores of over 80% for both professional services and customer support.”
Latest: Earnings call, Q1 2022
Iron Mountain Incorporated
Records Management REIT · ironmountain.com
57NPS · 2026
Retention 93.4% · 2026Churn 2% · 2026
“IMDC Net Promoter Score of 56.9”
Latest: ironmountain.com
White space
6 of 11 Fortune 500 companies in business services (55%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.
Aramark
Fortune 500 #222
Reports retention
ManpowerGroup
Fortune 500 #231
AH
Amentum Holdings
Fortune 500 #292
BA
Booz Allen Hamilton Holding
Fortune 500 #349
AI
ABM Industries
Fortune 500 #428
Reports retentionK
KBR
Fortune 500 #461
Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
2026-10-16
—
Simploy's Net Promoter Score ranked top three in the nation for the professional employer organization industry. bizjournals.com ↗
2026-10-15
40
Fingercheck earned G2 Fall 2026 badges backed by Net Promoter Score of 40. prnewswire.com ↗
2026-10-15
89
Janek reports Net Promoter Score of 88.9 and 100% project satisfaction among clients. prweb.com ↗
2026-10-14
88
YPO scored 87.8 out of 100 for customer satisfaction in its latest Business Benchmarking Survey. wired-gov.net ↗
2026-10-14
48
Employers returned an NPS of +48 when asked whether they'd recommend their own interview process in Kyle & Co benchmark research. einnews.com ↗
2026-10-10
72
An SBA pre-qualified market research firm carries a Net Promoter Score of 71.6 across 81 respondents, with minimal churn. websiteclosers.com ↗
2026-10-10
—
Midland's Quick Reliable Printing maintains top-tier industry Net Promoter Scores alongside a 99%+ customer satisfaction rating. ourmidland.com ↗
2026-10-09
92
LDI Connect acquired Evolve Communications, with LDI Connect achieving a Net Promoter Score of 92. industryanalysts.com ↗
2026-10-07
—
Forvis Mazars reports strong client relationships driving a record Net Promoter Score. arabigin.com ↗
2026-10-07
82
AssureSoft recorded a client Net Promoter Score of 82 in 2025 and holds a 4.7 out of 5 overall rating on Clutch. streetinsider.com ↗
2026-10-06
85
Forvis Mazars achieved a Net Promoter Score of 85 in its latest client feedback survey, reflecting strong client relationships. streetinsider.com ↗
2026-10-06
—
Forvis Mazars LLP, one of the largest public accounting and consulting firms in the United States, announced strong NPS results. enidnews.com ↗
More companies in Business services
Number of entries in brackets.
Servicemaster Co296Gartner, Inc.203TTEC Holdings, Inc.79Forrester75Frontdoor56Automatic Data Processing, Inc.54Thryv50Republic Services48Spok Holdings, Inc.45ADT Inc.44Waste Management, Inc.39Franklin Covey Company37TriNet35PrideStaff33Rimini Street33Genpact LTD32Intapp32CONDUENT Inc31First Advantage28Insperity, Inc.27Paychex27Cimpress plc24Thomson Reuters24Aramark23BrightView19CHW Acquisition Corp19Kforce Inc.19Bright Horizons Family Solutions Inc.18H&R Block15Innodata15Paylocity Holding Corporation14Accretive Health, Inc.13CI&T Inc13Willis Towers Watson Public Limited Company13CS Disco, Inc.12Cintas12KLDiscovery Inc.12LiveVox12Ceridian11HouseMaster11Rollins, Inc.10Sterling Check Corp.10Armanino9UniFirst9ValueLabs9CBIZ, Inc.8Capita8China Customer Relations Centers, Inc.8Justworks8Support.com, Inc.8Transcend Services Inc8VIQ Solutions Inc.8Benefitfocus7Concentrix7Convergys7ExlService Holdings, Inc.7Forvis Mazars7Foundever7Gevity HR Inc7HireRight Holdings Corp7
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.