ExlService Holdings, Inc.
exlservice.com ↗In their words
“Exceptionally high renewal rates with over 75% of our revenue being recurring or annuity like”
“The fact that we are running their operations for them already -- the fact that we've got very high NPS scores with satisfied customers gives us a preferential way for us to be able to introduce AI into these client operations.”
“Our net promoter scores with our customers, that’s increasing nicely. And then the split between Operations Management and Analytics, frankly, we have a benefit because there is a lot of synergy between the two.”
NPS disclosures (5)
The fact that we are running their operations for them already -- the fact that we've got very high NPS scores with satisfied customers gives us a preferential way for us to be able to introduce AI into these client operations.
Our net promoter scores with our customers, that’s increasing nicely. And then the split between Operations Management and Analytics, frankly, we have a benefit because there is a lot of synergy between the two.
And the value that we deliver to our client is visible through our recent client satisfaction survey, which saw a 10-point increase in our net promoter scores from last year.
Our differentiated set of capabilities and success in the market has been acknowledged as we received multiple recognitions from industry analysts and achieved an improved Net Promoter Score in our clients' satisfaction survey.
In this regard, I'm happy to share that the results of our annual NPS survey were very encouraging and that our overall NP Score improved by over 9 percentage points.
Retention disclosures (2)
EXL Service achieved net revenue retention above 1.1x in both full-year 2025 and Q1 2026, demonstrating AI-driven revenue resilience.
Retention rate: 75% (Q2 2025) — “exceptionally high renewal rates with over 75% of our revenue being recurring or annuity like”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.