NPS Intelligence (beta)

TTEC Holdings reported continued improvement in Net Promoter Score from AI-powered contact center modernization in Q2 results.

TTEC Digital achieved NiCE Platinum partner status with continued improvement in Net Promoter Score from AI-powered contact center modernization.

TTEC Digital achieved NiCE Platinum Partner status with continued improvement in Net Promoter Score from AI-powered contact center modernization.

TTEC has seen better net promoter scores and improved quality metrics through AI-powered coaching and support tools.

TTEC has witnessed improvements in net promoter score and higher quality scores linked to AI-enabled enhancements.

In select programs, we're seeing improvements in NPS and higher quality scores tied to AI-enabled coaching and support, and we're seeing strong results with our accent softening and language translation platforms.

TTEC Holdings expands an AI-driven frontline performance ecosystem that integrates Net Promoter Score measurement with immersive practice and real-time performance tools.

Founded in 1982, the company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's 64,400 employees operate on six continents and bring technology and humanity together to deliver happy customers…

Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's 64,400 employees operate on six continents and bring technology and humanity together to deliver happy customers…

Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's 63,900 employees operate on six continents and bring technology and humanity together to deliver happy customers…

Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's 65,000 employees operate on six continents and bring technology and humanity together to deliver happy customers…

Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company’s nearly 70,000 employees operate on six continents and bring technology and humanity together to deliver happy…

Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's 69,400 employees operate on six continents and bring technology and humanity together to deliver happy customers…

Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy…

Revenue and bookings both grew double digits in the second quarter as the size of the deals, velocity of the win rates and client net promoter scores continue to rise.

Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 65,000 employees operate on six continents and bring technology and humanity together to deliver happy…

Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 62,300 employees operate on six continents and bring technology and humanity together to deliver happy…

Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 62,300 employees operate on six continents and bring technology and humanity together to deliver happy…

Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 62,300 employees operate on six continents and bring technology and humanity together to deliver happy…

Founded in 1982, the Company's singular obsession with CX excellence has earned its leading client NPS scores across the globe. The Company's nearly 62,300 employees operate on six continents and bring technology and humanity together to deliver happy…

Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy…

Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy…

Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy…

Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 61,000 employees operate on six continents and bring technology and humanity together to deliver happy…

Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 61,000 employees operate on six continents and bring technology and humanity together to deliver happy…

TTEC wins Asia CEO Grand Award for Service Excellence, credited to high client Net Promoter Scores.

We're only going with technologies that we actually believe in and that we know can provide the best possible solution, and that can help our clients lower their overall cost to serve, while simultaneously driving a better Net Promoter Score.

Our market-leading NPS puts us squarely at the top of their list of technology and service providers. With our differentiated CX as a service platform, we've seen a continued increase in the total number of client engagements, with a unified one TTEC…

We are proud of our client and employee Net Promoter Scores. They are a testament to our focus on building the culture necessary to bring humanity to business at scale.

Our client and employees net promoter scores lead the industry and our financial progress is testament to the market's reception of our strategy.

We've helped these clients achieve leading Net Promoter Scores and CSAT rating, dramatically reduced customer friction and maximized customer acquisition, growth and retention while simplifying and streamlining and automating operations and ensuring…

And what I would say is that the telecom work that we are doing is with companies that are very focused on having a very high Net Promoter Score and that are achieving the highest Net Promoter Scores across the globe.

We have consistently delivered above average Net Promoter Score levels for our clients. We have profitably grown our business with foresight, discipline and conviction in our long-term strategy.

…much more sophisticated tools today than they even had a year ago or two years ago on how they can measure a client's satisfaction, whether it be with Net Promoter Score, whether it be with client sat, whether it be measuring Dsat, on and on and on.

Or they want to strive to be an iconic brand and they want the highest possible net promoter score. And they’re not going to get that by us hiring people that have to make a decision between us or Burger King.

And we've been awarded the high scores in quality, customer satisfaction, and net promoter score. For one of the largest global logistics companies, we're combining advanced analytics with our sales platform to deliver over 30% increase in overall sales…

Our collective NPS for the entire solution portfolio has risen by 28% over the last six months. We are focused and determined to improve the fundamentals of our business, and we’re making decision based on what our clients need and where the market is…

Services that deliver higher net promoter scores improved customer loyalty, and increase wallet sharing profitability, and last, solutions that provide high value, measurable outcomes as a lower overall cost to serve.

The fair market value of such grants will be based on a variety of performance criteria including, but not limited to the Company’s annual revenue, operating income, bookings, client net promoter score and individual goals. · Benefits .

…year, acquired marquee new clients, introduced breakthrough technology innovations, completed two acquisitions, and achieved record client retention rates and Net Promoter Scores,” commented Ken Tuchman, chairman and chief executive officer of…

We view this decline as unique to the quarter.” Tuchman concluded, “With our best-in-class client net promoter scores, record new signings, backlog and pipeline, alongside our improving revenue growth rate, we are confident our investment strategy will…

…criteria including but not limited to: Company and business unit revenue and operating income; signings revenue, operating income and net promoter score or “NPS” (to be defined in the AIP); and individual goals and objectives set forth by the Company.

Net revenue retention (Engage): 93% (last 12 months as of Q2 2026) — “The Engage last 12-month revenue retention rate is 93%, an improvement over the 88% for the same period in 2025”

Net revenue retention (Engage): 94% (last 12 months as of Q1 2026) — “The Engage last 12-month revenue retention rate is 94%, an improvement over the 88% for the same period last year”

Net revenue retention (Engage): 95% (last 12 months as of Q4 2025) — “The Engage last 12-month revenue retention rate is 95%, compared to 82% in the prior year”

Net revenue retention (Engage): 98% (Q3 2025 stand-alone) — “the third quarter on a stand-alone basis reflects an adjusted revenue retention rate of 98% on top of the 97% for the second quarter”

Net revenue retention (Engage): 89% (last 12 months as of Q3 2025) — “The Engage last 12-month revenue retention rate is 89%, flat to prior year but reflects a 95% retention rate when adjusted”

Net revenue retention (Engage): 97% (Q2 2025 (second quarter standalone)) — “the second quarter on a stand-alone basis shows an inflection point as the adjusted revenue retention rate is 97%, reflecting a return to historical levels”

Net revenue retention (Engage): 94% (Q2 2025 (last 12-month, adjusted)) — “reflects a 94% retention rate when adjusted for the revenue related to the financial services and public sector clients discussed in prior quarters”

Net revenue retention (Engage): 93% (Q1 2025 (last 12-month, adjusted)) — “Adjusted for the revenue decline related to the large financial services client discussed in prior quarters, the Engage last 12-month revenue retention rate is 93%”

Net revenue retention (Engage): 88% (Q1 2025 (last 12-month)) — “The Engage last 12-month revenue retention rate is 88% compared to 94% in the prior year”

Net revenue retention (Engage): 87% (FY2024 (last 12-month, adjusted)) — “Adjusted for the revenue decline related to the large financial services client, Engage's last twelve-month revenue retention rate is at 87%”

Net revenue retention (Engage): 82% (FY2024 (last 12-month)) — “The Engage last twelve-month revenue retention rate is 82%, compared to 95% in the prior year”

Net revenue retention (Engage): 85% (Q3 2024 (last 12-month)) — “Engage's last 12-month revenue retention rate was 85%, compared to 96% in the prior year”

Net revenue retention (Engage): 89% (Q2 2024 (last 12-month)) — “Engage's last 12-month revenue retention rate was 89% compared to 96% in the prior year”

Net revenue retention (Engage): 92% (Q1 2024 (last 12-month)) — “Engage's last 12-month revenue retention rate was 92% compared to 97% in the prior year”

Net revenue retention (Engage): 95% (FY2023 (last 12-month)) — “Engage last 12 months revenue retention rate is 95% compared to 97% in the prior year”

Net revenue retention (Engage): 96.5% (Q2 2023 (last 12-month)) — “Our Engage embedded base performance remained strong, as demonstrated by our last 12-month revenue retention rate of 96.5%”

Net revenue retention (Engage): 97% (Q4 2022 (LTM)) — “Engage's last 12-month revenue retention rate of 97%, excluding pandemic-related volumes, Engage's revenue retention rate was 105%”

Net revenue retention (Engage): 98% (Q3 2022 (LTM)) — “Engage's last 12-month revenue retention rate of 98%. Excluding pandemic-related volumes, Engage's revenue retention was 108%”

Net revenue retention (Engage): 100% (Q2 2022) — “Engage's revenue retention rate of approximately 100%, excluding pandemic-related volumes, Engage's revenue retention rate was 111%”

Net revenue retention (Engage): 102% (Q1 2022) — “Engage revenue retention rate of 102%. Excluding pandemic-related volumes, Engage revenue retention rate is up to 111%”

Net revenue retention (Engage): 110% (FY 2021) — “Our full year revenue retention rate for Engage was 110% in 2021”

Net revenue retention (Engage): 118.9% (Q3 2021 (LTM)) — “a LTM revenue retention rate of 118.9% versus 105.6% previously”

Churn (Engage business): 10% — “we always have churn, if you will, on our base, probably 8% to 12%”

Churn: 13.4% (2019) — “In 2019, churn declined from 15.6% to 13.4%. We expect a further reduction to 12.5% in 2020.”

TTEC Holdings provides customer retention services as part of its technology-enabled customer experience offerings.

Retention rate (Customer Management Services and Customer Growth Services): 90% (FY2018) — “In 2018, we had a 90% client retention rate for the combined Customer Management Services and Customer Growth Services segments.”

TTEC launches Humanify Insights Platform, a customer data platform claiming 20%+ improvement in customer retention.

Retention rate (Customer Management Services and Customer Growth Services): 95% (2017) — “In 2017, we had a 95% client retention rate for the combined Customer Management Services and Customer Growth Services segments.”

Retention rate (Customer Management Services and Customer Growth Services segments combined): 97% (2016) — “In 2016, we had a 97% client retention rate for the combined Customer Management Services and Customer Growth Services segments”

Retention rate (Customer Management Services and Customer Growth Services): 96% (FY2015) — “In 2015, we had a 96% client retention rate for the combined Customer Management Services and Customer Growth Services segments”

Retention rate (Customer Management Services and Customer Growth Services): 97% (FY2014) — “In 2014, we had a 97% client retention rate for the combined Customer Management Services and Customer Growth Services segments”

Retention rate (Customer Management Services and Customer Growth Services): 93% (FY2013) — “In 2013, we had a 93% client retention rate for the combined Customer Management Services and Customer Growth Services segments.”

Retention rate (Customer Management Services and Customer Growth Services): 92% (9M 2013) — “client retention rate of 92% for the combination of our Customer Management Services and Customer Growth Services segments during the first nine months of 2013”

Retention rate (Customer Management Services and Customer Growth Services): 91% (H1 2013) — “client retention rate of 91% for our Customer Management Services and Customer Growth Services segments during the first six months of 2013”

Retention rate (Customer Management Services and Customer Growth Services): 93% (Q1 2013) — “client retention rate of 93% for our Customer Management Services and Customer Growth Services segments during the first quarter of 2013”

Retention rate: 92% (FY2012) — “client retention rate of 92% in 2012”

Retention rate: 98% (Q1 2009) — “high client retention rate of 98 percent this quarter”