NPS Intelligence (beta)

We continue to respond with agility to clients’ shifting needs as reflected in our Net Promoter Score ("NPS"), which has increased significantly since becoming Conduent in 2017.

In commercial, we're seeing the fruits of our labor with our new client partner enterprise sales model, driving sales pipeline and clients evidenced by all-time high NPS scores and Supplier of the Year awards.

CNDT 2024 Annual Report 4 Table of Contents We continue to respond with agility to clients’ shifting needs as reflected in our Net Promoter Score ("NPS"), which has increased by 38 points since becoming Conduent in 2017.

Our associate engagement and retention is as good as it's been in years, and our client satisfaction or NPS scores achieved all-time high levels in 2024.

…Client NPS scores at all- time high • Sales ACV pipeline highest in 18 quarters •

And our Net Promoter Score, or NPS, is now up 30 points. How this translates into financial outcomes is through improved client retention, which is 40% improved since 2021.

(3) Net Promoter Score 16 Commercial Solutions Robust portfolio of technology-led solutions driving efficiencies and end-user experience across multiple industries 2 ~$1.7B Revenue(1)~$340M ACV(1,2) Industry-Specific Solutions Comprehensive…

We continue to respond with agility to clients’ shifting needs and our Net Promoter Score ("NPS") has increased by nearly 30 points since becoming Conduent in 2017.

We continue to respond with agility to clients’ shifting needs and our Net Promoter Score ("NPS") has increased by nearly 30 points since becoming Conduent in 2017.

Our net promoter score increased by 30 points, and we received several supplier excellence awards from clients. Our [taken up stat] availability is 3.9 plus, and we're now almost entirely a cloud-enabled company.

We continue to respond with agility to clients’ shifting needs and our Net Promoter Score (NPS) has increased by 30 points over the past three years.

…March 30, 2023 11 The Results Supplier Excellence Recognition 2021 & 2022 Supplier of the Year 2021 & 2022 +30 pts Net Promoter Score 90% 20% ~2XImprovement in service level performance Recognized as supplier of the year by GM, Toyota Financial…

We continue to respond with agility to clients’ shifting needs and our Net Promoter Score (NPS) has increased by 30 points over the past three years.

…laser-focused on driving valuable outcomes for clients 14 2022 Operational Highlights & Recognition Culture ◦ 30-point Increase in Client NPS Scores Past 3 Years ◦ GM Supplier of the Year Award 2 Years in a Row ◦ Toyota Supplier Excellence…

We have also had a significant improvement in our client Net Promoter scores for three consecutive bi-annual periods. Driving our clients’ success has fueled our success.

All of this resulted in significantly improved client NPS scores and associated engagement scores. Of course, these 2 outcomes definitely go hand in glove, because of more motivated associated base creates a more motivated and loyal client base.

Improved client retention and NPS(3) scores EFFICIENCY QUALITY (1) Work From Home (2) Diversity & Inclusion (3) Net Promoter Score 8 Financials 9 FY 2020 P&L Metrics (1) Refer to Appendix for complete Non-GAAP reconciliations of adjusted revenue,…

We are beginning to see positive proof points in client satisfaction as well indicated by both anecdotal feedback and our net promoter score rating.

…Net Promoter Score and anecdotal indicators showing initial improvement in client satisfaction Strategic & ▪ Additional progress made in attracting strong talent to drive transformation Operational ▪

Churn: 7% (FY2024) — “annual churn, and we've seen that come from a rate of over 11% to around 7% and line of sight to that going lower.”

Churn: 7% (Q3 2024) — “churn continues to slow...annual churn, and we've seen that come from a rate of over 11% to around 7% and line of sight to that going lower.”

Retention rate: 93% (Q1 2020) — “our renewal rate for the quarter was 93% back up to our targeted range”

Retention rate: 81% (FY2019) — “The renewal rates for the full-year was 81%, below our targeted 90% off that the impact of the California Medicaid contract was approximately five percentage points.”

Retention rate: 76% (Q4 2019) — “Our renewal rate for the quarter was 76%. The contributors to the lower renewal rate are the loss of an end-user experience contract”

Retention rate: 92% (Q1 2019) — “securing in above 90% clients deal renewal rate for the seventh straight quarter”

Retention rate: 93% (Q4 2018) — “In Q4, our renewal rate was 93%, the sixth consecutive quarter that we've been above 90%.”

Retention rate: 91% (Q3 2018) — “Our Q3 renewal rate of 91% continues to be strong, and is higher than our stated renewal rate of 85% to 90%.”

Retention rate: 99% (Q2 2018) — “a strong renewal rate of 99% driven by client engagement team”

Retention rate: 94% (Q1 2018) — “Our renewal rate at 94% continues to be strong and is an industry leading number.”

Retention rate: 89% (Q2 2017) — “our renewal rate of 89% reflects ongoing value to our clients within the margin, risk and performance parameters”

Retention rate: 92% (Q1 2017) — “our renewal rate at 92% was indeed very healthy for the quarter”