Paylocity Holding Corporation
paylocity.com ↗In their words
“Our retention rate has been north of 92% for over a decade”
“They're still 92% at this time”
“We've been over 92% for really our history”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (14)
Paylocity reported an annual revenue retention rate above 92% in FY 2026, driven by recurring SaaS sales.
Paylocity maintains high customer retention at 92% net revenue retention with recurring subscription revenue of 95% of total revenue.
Paylocity's ecosystem approach enhances stickiness, with net revenue retention above 95% noted in Q2 2026 earnings release.
Paylocity CEO Chad Richison highlighted record returning clients and improved revenue retention driven by automation initiatives in Q4.
Net revenue retention: 92% (Q2 2026) — “Our retention rate has been north of 92% for over a decade”
Net revenue retention: 92% (Q1 2026) — “they're still 92% at this time”
Net revenue retention: 92% (FY2022) — “We've been over 92% for really our history”
Net revenue retention: 92% (Q2 2021) — “We continue to have over 92% customer retention”
Paylocity maintains a 92% client retention rate, competitive with industry peers.
Gross revenue retention: 92% (Q2 2018) — “revenue retention rate in the 92% range. That's on a gross basis”
Gross revenue retention: 92% (Q2 2017) — “annual revenue retention rate which is always calculated on a trailing 12-month basis remained above 92%”
Gross revenue retention: 92% (Q4 2016) — “annual revenue retention rate which is always calculated on a trailing 12-month basis remained above 92%, as it has for several years”
Net revenue retention: 92% (Q2 2016) — “our annual revenue retention rate, which is always calculated on a trailing 12-month basis, remained above 92%”
Retention rate: 92% (FY2016 (trailing 12-month)) — “our annual revenue retention rate which is always calculated on a trailing 12 month basis, remained above 92%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.