Capita
capita.com ↗In their words
“Capita's customer net promoter score improved significantly to +28 points, up 12 points.”
“Capita's customer net promoter score improved by 25 points to -3 points during the year.”
“Capita's NPS declined from +25 to +16 following a cyberattack that damaged customer relations.”
Disclosed NPS over time
Every Net Promoter Score Capita has published, by date.
NPS disclosures (6)
Capita's customer Net Promoter Score increased by 28 points year-on-year in its 2024 annual report.
Capita's customer net promoter score improved significantly to +28 points, up 12 points.
Capita's customer net promoter score improved by 25 points to -3 points during the year.
Capita's NPS declined from +25 to +16 following a cyberattack that damaged customer relations.
Capita's group customer net promoter score increased by six points across the year.
Capita's contract extension with a European telecoms provider has consistently scored high net promoter scores from clients and their customers.
Retention disclosures (2)
Capita provides technology and analytics to help businesses find and retain customers.
Capita's Amazon Connect clients improved client retention through upselling and purchase intent strategies.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.