Wolters Kluwer
wolterskluwer.com ↗In their words
“Net Promoter Score of 83 for enterprise services”
“Wolters Kluwer customer service achieved an NPS of 82 and won the NorthFace ScoreBoard Awards for the 13th consecutive year.”
“Wolters Kluwer's product support teams (Ovid, Lippincott, Audio Digest) achieved an NPS of 83, earning recognition in the NorthFace ScoreBoard Service Award for the 12th consecutive year.”
Disclosed NPS over time
Every Net Promoter Score Wolters Kluwer has published, by date.
NPS disclosures (9)
Net Promoter Score of 83 for enterprise services
Wolters Kluwer received the NorthFace ScoreBoard Award for customer support, reflecting impressive Net Promoter Score performance.
Wolters Kluwer customer service achieved an NPS of 82 and won the NorthFace ScoreBoard Awards for the 13th consecutive year.
Wolters Kluwer's product support teams (Ovid, Lippincott, Audio Digest) achieved an NPS of 83, earning recognition in the NorthFace ScoreBoard Service Award for the 12th consecutive year.
Wolters Kluwer is recognized for industry-leading Net Promoter Score for business partners.
Wolters Kluwer achieved a world-class Net Promoter Score of 83 for enterprise services and won the NorthFace ScoreBoard Award for customer care excellence.
Wolters Kluwer achieved Net Promoter Score of 82 for enterprise services and won three NorthFace ScoreBoard CX Awards.
Wolters Kluwer ELM Solutions' premier user conference (ELM18) achieved a Net Promoter Score of 57 and received 'Excellent' ratings from 84% of attendees.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.