Benefitfocus
benefitfocus.com ↗In their words
“Benefitfocus Client Relationship Consultant role focuses on developing customer relationships and ensuring satisfaction and retention.”
“Benefitfocus reports Net Promoter Score increased nearly 40 points over the prior year under new COO Tom Klonecki.”
“Delivered open enrollment with a customer satisfaction score from enrolled employees exceeding 90% and improved our employer customer Net Promoter Score (NPS); •”
NPS disclosures (5)
Benefitfocus reports Net Promoter Score increased nearly 40 points over the prior year under new COO Tom Klonecki.
…delivered open enrollment with a customer satisfaction score from enrolled employees exceeding 90% and improved our employer customer Net Promoter Score (NPS); •
• delivered open enrollment with a customer satisfaction score from enrolled employees exceeding 90% and improved our employer customer Net Promoter Score (NPS);
Benefitfocus platform for health plans delivers improved Net Promoter Scores and customer experience outcomes.
…Priorities to Unlock Shareholder Value Deliver on Customer Promises Expand profitability Invest for growth Industry leading NPS Industry leading margins Focused on enrollment, engagement and data Investing for Growth Deliver flawless OE and…
Retention disclosures (2)
Benefitfocus Client Relationship Consultant role focuses on developing customer relationships and ensuring satisfaction and retention.
Benefitfocus-sponsored research identifies strategies to cultivate customer loyalty and member retention.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.