Cintas
cintas.com ↗In their words
“Customer retention being in the mid-90% range”
“But as you know, we take a long-term approach and we focus on the lifetime value of our customers, which, frankly is reflected in our NPS scores being at all-time highs.”
“And our Net Promoter Scores reflect it. So they were very appreciative that we were able to provide those products and services.”
NPS disclosures (7)
…But as you know, we take a long-term approach and we focus on the lifetime value of our customers, which, frankly is reflected in our NPS scores being at all-time highs.
And our Net Promoter Scores reflect it. So they were very appreciative that we were able to provide those products and services.
And [Author ID1: at Thu Jun 3 08:52:00 2021 ]Scott mentioned that our NPS scores are reflecting that. And we think that is a -- the more the products and services our customers procure from us, and [Author ID1: at Thu Jun 3 08:52:00 2021 ]the more…
Cintas' Net Promoter Score is at an all-time high, supported by their supply chain and service network.
And I think one of the reasons why our NPS customer satisfaction scores are up, as well as we're seeing very robust new business results. So I think the balance sheet that we have is allowed us to be able to make that investment.
Our Net Promoter Scores, which we use to measure customer satisfaction has never been higher.
And I would tell you, Tim, that we use the Net Promoter Score system to evaluate our customer satisfaction, if you will, with our services.
Retention disclosures (5)
Cintas continues to benefit from strong demand for outsourced services supported by customer retention.
Cintas reports improved customer retention as part of UniFirst acquisition.
Cintas' Q3 results expected to benefit from high customer retention levels.
Cintas, America's largest uniform rental company, maintains a 96% customer retention rate.
Retention rate: 95% (Q4 2017) — “customer retention being in the mid-90% range”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.