HireRight Holdings Corp
hireright.com ↗In their words
“Net revenue retention increased in the year ended December 31, 2021 as general client ordering patterns showed a significant volume and product mix improvement over the COVID impacted prior year.”
“HireRight Holdings reported continued high client retention and upsell rates in Q2 2022.”
“HireRight Holdings reported that customer retention rates remain very strong on both a gross and net basis, reflecting organic growth in Q1 2022.”
NPS disclosures (1)
HireRight's U.S. Net Promoter Score reached an all-time high amid record revenue growth and CEO appointment.
Retention disclosures (6)
HireRight Holdings reported continued high client retention and upsell rates in Q2 2022.
HireRight Holdings reported that customer retention rates remain very strong on both a gross and net basis, reflecting organic growth in Q1 2022.
Net revenue retention (top 1,250 customers (78% of revenue)): 136.3% (FY2021) — “Net revenue retention increased in the year ended December 31, 2021 as general client ordering patterns showed a significant volume and product mix improvement over the COVID impacted prior year.”
Net revenue retention (top 1,250 customers (approximately 70% of total revenue)): 133.8% (9M 2021 (nine months ended September 30, 2021)) — “Net revenue retention for the nine months ended September 30, 2021 and 2020 was 133.8% and 75.7%, respectively”
Net revenue retention (top 1,250 customers): 83.4% (FY2020) — “Net revenue retention 83.4% [for year ended December 31, 2020]”
Net revenue retention (top 1,250 customers): 122% (9M 2021 (estimated)) — “The estimated range for the nine months ended September 30, 2021 is 125% to 135%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.