Spok Holdings, Inc.
In their words
“Net unit churn in the fourth quarter improved 12 basis points to 1.3% from the prior quarter”
“We saw a 20 basis point sequential improvement in quarterly net unit churn in the third quarter at 1.4%, down from 1.6% in the prior quarter”
“We saw a 50 basis point sequential improvement in quarterly net unit churn in the second quarter at 1.6%, down from 2.1% in the prior quarter”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (45)
Churn (wireless pager units): 1.3% (Q4 2025 (monthly)) — “Net unit churn in the fourth quarter improved 12 basis points to 1.3% from the prior quarter”
Churn (wireless net unit): 1.4% (Q3 2025) — “we saw a 20 basis point sequential improvement in quarterly net unit churn in the third quarter at 1.4%, down from 1.6% in the prior quarter”
Churn (wireless net unit): 1.6% (Q2 2025) — “we saw a 50 basis point sequential improvement in quarterly net unit churn in the second quarter at 1.6%, down from 2.1% in the prior quarter”
Churn (wireless trailing 12-month net unit): 6.4% (Q1 2025) — “we saw an 80-basis point decline in the trailing 12-month net unit churn to 6.4% in the first quarter of 2025, from 7.2% in the first quarter of 2024”
Churn (wireless net unit): 5.9% (FY2024) — “net units and service declined in 2024 by roughly 5.9% from the prior year as compared to a 6.4% decline in 2023”
Churn (wireless net unit quarterly): 0.8% (Q2 2024) — “we saw significant improvement in quarterly net unit churn for the second quarter in a row at 0.8% down from 1.6% in the prior quarter”
Churn (wireless net unit): 6.5% (FY2023) — “net unit churn continues to remain at historically low levels, as net units and service declined by roughly 6.5% from the prior year period”
Churn (wireless (net units)): 4.7% (Q3 2023) — “Net unit churn continues to remain at historically low levels as net units in service declined by roughly 4.7% from the prior year period.”
Churn (wireless (net units, trailing 12-month)): 3.5% (TTM Q2 2023) — “historically low levels of net unit churn as net units in service declined by less than 3.5% on a trailing 12-month basis”
Churn (wireless (unit churn)): 0.95% (Q2 2023) — “record low unit churn of less than 1% in the quarter”
Churn (wireless (net unit churn, year-over-year)): 3.2% (Q1 2023) — “net unit churn declining to only 3.2% on a year-over-year basis”
Churn (wireless (net pager decline, full year)): 3.5% (FY 2022) — “the net pager decline during full year 2022 was 3.5%, with units in service declining by only 30,000”
Churn (wireless (net pager decline, trailing 12 months)): 3.4% (TTM Q3 2022) — “Net pager decline during the trailing 12 months was 3.4%, another record low with units in service declining by only 29,000 units”
Churn (wireless (net pager decline, trailing 12 months)): 3.9% (TTM Q2 2022) — “the net pager decline during the trailing 12 months was 3.9%, another record low”
Churn (wireless (net pager decline, quarterly)): 1.1% (Q1 2022) — “the net pager decline during the first quarter was 1.1%, one of our lowest quarterly declines”
Churn (wireless (net pager churn, full year average)): 4.3% (FY 2021) — “net pager churn declined during the year averaged 4.3%, another record low”
Churn (wireless pager units): 0.6% (Q2 2021) — “net pager decline in the second quarter averaged 0.6%, another record low”
Churn (wireless revenue): 5.2% (FY 2020) — “wireless revenue was down a record low 5.2% from 2019”
Churn (wireless revenue): 4.9% (9M 2020) — “wireless revenue for the first 9 months remained strong, declining a record low of 4.9% from the prior year period”
Churn (wireless revenue): 5% (H1 2020) — “wireless revenue for the first half of 2020 remained solid, declining only 5% from the prior year period, a 150 basis point improvement”
Retention rate (software maintenance): 99% (Q4 2019) — “software revenue for the fourth quarter was supported by sustained maintenance revenue renewal rates of approximately 99%.”
Retention rate (software maintenance): 99% (Q4 2018) — “Our maintenance revenue, renewal rate remained strong at 99%.”
Retention rate (software maintenance): 99% (Q4 2017) — “Maintenance revenue renewal rates remain strong at more than 99% for the quarter.”
Retention rate (software maintenance): 99% (Q1 2017) — “we continue to see a more than 99% renewal rate on software maintenance contracts.”
Churn (Wireless paging units): 1.2% (Q4 2016) — “quarterly record low, 1.2%. Our year-over-year rate of wireless revenue erosion was 7.9%”
Retention rate (Software maintenance): 99% (Q4 2016) — “maintenance renewal rate in excess of 99% from our installed software solution base”
Churn (Wireless paging units): 0.8% (Q2 2016) — “quarterly pager unit erosion slow to a record low 0.8%”
Retention rate (Software maintenance): 99% (Q1 2016) — “maintenance renewal rates in excess of 99% from our installed software solution base”
Retention rate: 95% (Q3 2014) — “Maintenance renewal rates at 95%+”
Churn (Wireless): 5.7% (Q4 2011) — “Gross Disconnect rate improved to 5.7 percent in the fourth quarter from 6.5 percent in the third quarter”
Churn (Wireless): 11.7% (FY2011) — “subscriber churn improved to 11.7 percent, the lowest rate in the Company's history from 13.4 percent”
Retention rate (Software): 99.4% (Q4 2011) — “The renewal rate for maintenance in the fourth quarter was 99.4 percent”
Churn (Wireless): 6.5% (Q3 2011) — “gross churn rate for the quarter was 6.5 percent, compared to 7.0 percent in the year-ago quarter”
Retention rate (Software): 99.6% (Q3 2011) — “Software's maintenance renewal rate in the third quarter was 99.6 percent, compared to 99.9 percent in Q2”
Churn (Wireless): 0.8% (Q2 2011) — “quarterly rate of Revenue loss was 0.8 percent, the best in the Company's history”
Churn (Healthcare): 0.5% (Q2 2011) — “Healthcare market segment recorded a net churn rate of 0.5 percent, our best result in four years”
Churn (Wireless): 6.2% (Q2 2011) — “second quarter churn rate was 6.2 percent, compared to 6.9 percent in the year-earlier quarter”
Retention rate (Software): 99.9% (Q2 2011) — “maintenance renewal rate in the second quarter was 99.9 percent, compared to 99.5 percent in Q1”
Churn (Direct subscriber disconnect rate): 5.9% (Q4 2010) — “the disconnect rate fell to 5.9 percent in the fourth quarter from 7.0 percent in the third quarter”
Churn (Direct customer base): 2.8% (Q4 2010) — “we experienced a noticeably improved churn rate within our Direct customer base over the past year – down to 2.8 percent in the fourth quarter”
Churn (total subscribers): 13.4% (FY2010) — “Our annual rate of subscriber erosion fell to 13.4 percent in 2010, the lowest loss rate in more than six years”
Churn: 15.1% (Q3 2010) — “Our annual rate of net unit loss improved to 15.1 percent, compared to 17.2 percent in the second quarter”
Churn: 3.5% (Q2 2010, monthly) — “The quarterly rate of subscriber loss improved to 3.5 percent from 3.8 percent”
Churn: 3.9% (Q3 2006) — “Net subscriber churn improved to 3.9 percent from 4.4 percent in the second quarter”
Churn (Overall): 3.17% (Q2 2005) — “monthly subscriber churn was 3.17 percent in the second quarter, versus 3.49 percent in the first quarter”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.