Innodata
In their words
“We get about 10% uplift on in terms of increasing feeds and increased content and things like that on renewables typically”
“The retention rate there is about 80% on a gross basis”
“We ended the quarter with a year-to-date net retention of 87%, just a few points shy of our internal target of 90%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (15)
Net revenue retention (SaaS platform): 90% (Q3 2020) — “we get about 10% uplift on in terms of increasing feeds and increased content and things like that on renewables typically”
Gross revenue retention (SaaS platform): 80% (Q3 2020) — “The retention rate there is about 80% on a gross basis”
Net revenue retention (Agility): 87% (Q2 2020) — “We ended the quarter with a year-to-date net retention of 87%, just a few points shy of our internal target of 90%”
Retention rate (managed service): 90% — “our managed service has enjoyed 90%-plus renewal rates for the last few years”
Retention rate (SaaS platform): 70% (Q2 2018) — “SaaS renewal rates from 49% in Q4 of last year to 59% in Q1 and now 70% in Q2”
Retention rate (enterprise level monitoring platform): 93% (Q1 2018) — “our enterprise level monitoring platform retention at 93%”
Retention rate (fast targeting and monitoring platform): 60% (Q1 2018) — “our fast targeting and monitoring platform retention at 60%”
Retention rate: 77% (Q1 2018) — “Our aggregate retention rate measured by ACV to 77% in the quarter”
Retention rate: 75% — “we will be on solid footing to target a 75% renewal rate”
Retention rate (North America): 63% (trailing 12-month) — “our North American team achieved 63%”
Retention rate (U.K.): 77% (trailing 12-month) — “Our U.K. team achieved a cumulative renewal rate for the last four quarters of 77%”
Retention rate (Agility customers): 74% (Q1 2017) — “renewal rate across all Agility customers was approximately 74% for the last”
Churn: 10% — “there are probably less than 10% of the customers that do not renew”
Retention rate (Media Intelligence Solutions): 90% (Q1 2015) — “our more than 90 percent client retention rate.”
Retention rate (MediaMiser): 90% — “MediaMiser...has enjoyed a customer retention rate of over 90%”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.