Concentrix
concentrix.com ↗In their words
“With a 98% retention rate across our entire client base”
“Extremely high client revenue retention rate of approximately 99% in fiscal 2024”
“Concentrix reported a 98% revenue retention rate in Q3 2026, reflecting a stable client base.”
NPS disclosures (3)
Concentrix wins NiCE CX Excellence Award for Currys, demonstrating excellence in Net Promoter Score management.
Concentrix's new AI features have driven measured improvements in Net Promoter Scores.
Concentrix releases iX Hero agentic AI features with early studies showing 22.3% increase in Net Promoter Scores.
Retention disclosures (4)
Concentrix reported a 98% revenue retention rate in Q3 2026, reflecting a stable client base.
Retention rate: 98% (Q3 2026) — “with a 98% retention rate across our entire client base”
Net revenue retention: 99% (FY2024) — “extremely high client revenue retention rate of approximately 99% in fiscal 2024”
Concentrix launched a Voice of the Customer Essentials Platform offering remediation strategies for retaining at-risk customers and improving brand loyalty.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.