Barrett Business Services, Inc.
barrettbusiness.com ↗In their words
“Every year, we conduct a survey of our clients to evaluate customer needs and satisfaction and I am pleased to report that our Net Promoter Score increased 5 points to 69.”
“I am pleased to say that we scored a 64. To put this in perspective, a Net Promoter Score above zero is considered good, and anything above 50 is exceptional.”
“Client attrition or client retention north of 95%, if you just take price as a component”
Disclosed NPS over time
Every Net Promoter Score Barrett Business Services, Inc. has published, by date.
NPS disclosures (9)
Barrett Business Services reported strong client retention with Net Promoter Score remaining in the high 60s for the third consecutive year in Q3 2025.
Every year, we conduct a survey of our clients to evaluate customer needs and satisfaction, and I am pleased to report that our Net Promoter Score remains in the high 60s for a third straight year.
BBSI maintained a Net Promoter Score in the high 60s for the third consecutive year following technology investments and product releases in 2025.
Every year, we conduct a survey of our clients to evaluate customer needs and satisfaction, and I am pleased to report that our Net Promoter Score remains in the high 60s for a third straight year.
BBSI's Net Promoter Score increased by 5 points to 69, indicating higher client satisfaction and value recognition.
Every year, we conduct a survey of our clients to evaluate customer needs and satisfaction and I am pleased to report that our Net Promoter Score increased 5 points to 69.
Barrett Business Services reported positive feedback from a Net Promoter Score survey during earnings call.
I am pleased to say that we scored a 64. To put this in perspective, a Net Promoter Score above zero is considered good, and anything above 50 is exceptional.
Retention disclosures (6)
Retention rate: 95% (Q1 2019) — “client attrition or client retention north of 95%, if you just take price as a component”
Retention rate: 90% (Q4 2017) — “our customer retention is north of 90%, the math works out to be kind of that exponential growth of 10% to 15%”
Retention rate: 90% (FY2015) — “Our annual client retention rate is in excess of 90%”
Retention rate: 90% — “Our annual client retention rate is in excess of 90%.”
Retention rate: 90% — “Our annual client retention rate is in excess of 90%.”
Retention rate: 90% — “maintaining our greater than 90% client retention rate”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.