NPS Intelligence (beta)

…I am proud of the progress Vistaprint has made over the past several years to passionately serve small business owners with an increasingly broad and deep product assortment and materially improved customer service levels and net promoter scores.

We continue to see in our NPS tracking that dissatisfaction from shipping is going down and satisfaction going up which is, we believe, a leading indicator.

• We continue to see stable to improving year-over-year customer loyalty (NPS) scores within Vistaprint. We conclude from the combination of these trends that Vistaprint continues to strengthen as a result of the many changes and investments we have…

We look at this specifically in our NPS scores and we see that both satisfaction on this topic is up and dissatisfaction is down. So it's a continuation of the journey that we've been on the last two quarters or three quarters.

…investments in fiscal 2016 through improved customer retention rates and positive results in our current period Net Promoter Score™ (which polls our customers on their willingness to recommend us to friends and colleagues based on a score of 0 to…

…detriment or negative factor we have in customer loyalty in the Vistaprint brand when we've done deep research in what it's otherwise a very, very strong and continually growing Net Promoter Score and our customer loyalty has been our shipping prices.

…we are realizing benefits from these investments in fiscal 2016 through improved customer retention rates and positive results in our current period Net Promoter Score™ (which polls our customers on their willingness to recommend us to friends…

Stepping away for just from the geographic breakdown and if you think about net promoter score, we see a good strong trends there. Gross profit per customer continues to grow across our major markets, so a good quarter from that perspective.

We also saw good year-over-year growth in Net Promoter Score. We draw the conclusion from the combination of these trends that our business continues to strengthen as a result of the many changes and investments we have made over the past several years.

Despite this, we continue to see improvement in our customer Net Promoter Score™ (which polls our customers on their willingness to recommend us to friends and colleagues based on a score of 0 to 10) in markets around the world.

In addition we have seen year over year improvement in our customer Net Promoter Score™ (which polls our customers on their willingness to recommend us to friends and colleagues based on a score of 0 to 10).

In addition we have seen year over year improvement in our customer Net Promoter Score™ (which polls our customers on their willingness 26 to recommend us to friends and colleagues based on a score of 0 to 10).

We remain confident that these efforts will drive long-term value, as evidenced by increases in our customer Net Promoter Score™ 1 around the world, and improvements in gross profit per customer and repeat order rates in the test market in which we made…

In addition we have seen year over year improvement in our customer Net Promoter Score™ (which polls our customers on their willingness to recommend us to friends and colleagues based on a score of 0 to 10).

…Year-over-year improvements in Net Promoter Score™ and gross profit per customer • Continued product improvements with launch of market standard formats for flyers in non-US geographies 6 Vistaprint Business Unit Other Businesses: Geographic Expansion 7 •

We remain confident that these efforts will drive long-term value, as evidenced by increases in our customer Net Promoter Score™ 1 around the world, and improvements in gross profit per customer and repeat order rates in the test market in which we made…

Our net promoter score, already on a strong improvement trajectory, showed significant sequential improvement in the U.S. and Germany in this first full quarter after these pricing and marketing changes were implemented.

And we have seen material improvements to our Net Promoter Score (NPS) in all regions. This is a loyalty metric that we believe to be a leading indicator of customer lifetime value.” Page 2 of 15 Keane concluded, “We believe that we have not yet seen…

Our net promoter scores continue to show increases year over year, which gives us tangible data to support that we are doing the right thing for our customers.

…Continued improvements in net promoter score, a leading retention indicator • Continued testing changes to pricing transparency, simplicity and consistency •

…Continued improvements in net promoter score, a leading retention indicator • Tested changes to pricing transparency, simplicity and consistency •

More broadly, we remain focused on rolling out company-wide our long-term strategic initiatives, and we see some positive indicators in all regions, such as strong new customer acquisition and improved net promoter scores.

…showing up in our metrics, such as new customer growth, and though our retention efforts will take longer to show up in the percentage of retained customers, we are excited about the improving trend in direct customer results like net promoter score.

We also are seeing signs of improving customer satisfaction using internal customer loyalty metrics that are based on the Net Promoter Score (NPS) measurement system.