NPS Intelligence (beta)

…at 20%, (ii) new business bookings growth, weighted at 20%, (iii) adjusted EBIT growth, weighted at 20%, (iv) client satisfaction (client retention and net promoter score targets), weighted at 15%, (v) company transformation objectives, weighted…

So the investments into product, the investments into the tools, I would like to believe the NPS improvements that we continue to make, and by the way, they are broad-based.

client satisfaction (net promoter scores) also reached new record levels

…Deploying AI across product, service, and sales Driving strong financial outcomes 19 And our clients recognize it… RECORD HIGH CLIENT SATISFACTION Increase in ADP weighted average Net Promoter Score 40% over the last three years1 20 1 Measured by Net…

It means people are staying in business and clients are staying because they're happy, NPS scores continue to be high.

We did see the mid-market, enterprise and HR Outsourcing businesses from a year-on-year perspective kind of have those biggest improvements, but from a broad-based perspective, I would say almost every business is at record levels.

is about product efficiency and it's about NPS. And those four metrics generative AI and everything that we are offering as it relates to ADP Assist should feed, call it the machine of our model, right?

I think, we've proven out that through digital transformation and taking friction out of our products and making those investments, we have the ability to drive up our NPS results and record client satisfaction tends to lead to similar record retention.

I'm proud to share that their efforts help drive our overall Net Promoter Score to its highest level ever in the second quarter. Thank you again for all that you do for ADP and for our clients.

More importantly, our overall NPS scores reached a new all-time high, positioning us to stay near these historically high retention levels.

…at 20%, (iii) adjusted EBIT growth, weighted at 20%, (iv) company transformation objectives, weighted at 20%, (v) client satisfaction (net promoter score and client retention targets), weighted at 10%, and (vi) ESG objectives (diversity & inclusion…

Growth in client funds interest helped us in a year in which we added a fair amount to our product, service, and sales headcount, which has driven some fairly substantial benefits in sales, Net Promoter Score, and retention results.

So our digital onboarded clients have very high, what we call, new business client NPS results, right? So – and when a client starts with us happier, it yields to a happier client long-term, which yields to a happier and more retentive clients.

We had strong NPS. We have incredible retention results.

…at 20%, (iii) adjusted EBIT growth, weighted at 20%, (iv) company transformation objectives, weighted at 20%, (v) client satisfaction (net promoter score and client retention targets), weighted at 10%, and (vi) ESG objectives (diversity & inclusion…

ADP announced a new Managing Director for ANZ with mandate to drive significant improvements to the company's NPS.

At the same time, our NPS scores and client satisfaction and all the feedback we’re getting from clients was very, very strong, so frankly it’s difficult to separate the two, so we planned for some moderation in our retention as a result of those…

13 Client satisfaction across ADP has soared h37 International h19 National Accounts h44 Major Accounts h23 HRO / PEO h11 Small Business h9 Complementary Solutions h30 Improvement in ADP Weighted Average NPS over the past 5 years Copyright © 2021 ADP, Inc.

…And I think Don made a common thing that should not be lost on you, which is that our client satisfaction scores as measured by NPS, are the highest they've ever been.

…of the annual incentive plan opportunity will consist of (i) ADP’s transformation objectives weighted at 20%, (ii) client satisfaction (net promoter score and client retention targets) weighted at 10%, (iii) and ADP’s ESG objectives (diversity &…

And we’re doing that all the time and that’s just critical to our ongoing satisfaction with our products, as we talked about earlier and our NPS score.

You may recall that last quarter we delivered record NPS scores across our businesses. As we helped our clients manage through government programs like the PPP.

Improve client experience by demonstrating improvement in net promoter scores 159.7% ● Continue focus on human capital by improving the percentage of female executives and diverse minority executives 146.2% The percentage of target awarded for…

And that in turn has led to record NPS scores in June as a direct outcome of our commitment to providing a successful level of service. And we expect this favorable NPS trend to have positive implications for us in the years ahead.

We continue to have a solid pipeline of opportunities and we remain confident in our ability to execute across our portfolio.Looking at client service, we continue to see good progress with overall strength in our net promoter scores and retention.

While still improving our NPS scores and our client satisfaction which by the way were up again this quarter and no surprise the retention is improving.It’s usually a sign that client satisfaction is still high.

Improve client experience by demonstrating improvement in net promoter scores 150.0% ● Continue focus on human capital by improving the percentage of female executives and diverse minority executives 95.0% The percentage of target awarded for…

This retention improvement that we've talked about beneath the surface of that is really big improvements and NPS scores, client satisfaction and referenceability.

So I want to also complement our associates and our organization on staying focused on NPS scores, on client satisfaction and on building stronger products, because the performance of the financial side doesn't come without those factors.

…value to our clients, but the two most impact points that I can see is, a, the client satisfaction and client service scores really nice -- developed nicely and we see a strong correlation between client satisfaction net promoter scores and retention.

But for now, the most important thing for us to focus on is quality and year-end and NPS scores and client retention.

…Improve client experience by demonstrating improvement in net promoter scores 135.0 % ●

In addition to this direct visibility, we look at trends in our NPS scores as a leading indicator. And that helps us directionally anticipate where retention is heading.

The momentum, when you have strong momentum in the business, improving satisfaction, improving NPS, improving retention, it has to – the thing is we just don't have any empirical way of drawing the connection, but experience and intuition I think would…

We are pleased with the progress we are making on our service investments and with the continued improvements in our net promoter scores. We are now substantially complete with our mid-market upgrades and have less than 1% of our mid-market clients left…

We see our NPS scores coming up and so, we're very pleased with that. I would say that, to your question about the mid-market, we are not finished yet with the migrations of our clients in the mid-market.

…having large groups of associates, which we've seen already in two locations that we've had for several years, El Paso and Augusta, creates very, very high engagement, better NPS scores, better client experience, and better associate experience as well.

…Business Process Improvement: Continue to advance the implementation of our business process improvement program by demonstrating improvement in net promoter scores, achievement of cost savings goals, and implementation of planned initiatives.

ADP's Employer Services segment reported 92.1% client revenue retention in Q4 FY2026.

ADP posted record 92.1% client retention while Employer Services grew 7% in Q3 FY26.

Retention rate (Employer Services (US)): 92.1% (FY2025) — “our reported retention rate last year was in the US was 92.1%”

ADP reported 92% client retention, reflecting strong customer loyalty and a wide competitive moat.

Gross revenue retention (ES (Employer Services)): 92% (FY25E) — “~92% Gross ES Revenue Retention in FY25”

Retention rate (Employer Services): 92.2% (FY2023) — “we delivered a retention rate increase of 10 basis points and are back to our record level retention rate of 92.2%”

Retention rate (Employer Services): 92.1% (FY2022) — “our full year ES retention of 92.1% was nearly flat versus last yearâs record level of 92.2%”

Retention rate (ES (Employer Services)): 91.4% (FY2021) — “ES Retention Rate...91.4% FY21...Our objective is to achieve stable retention in the 91 - 92% range”

Net revenue retention (Employer Services): 92.2% (FY2021) — “Employer Services client revenue retention rate for fiscal 2021 improved 170 basis points to 92.2%”

Retention rate (Employer Services): 90.5% (FY2020) — “This yielded a decline in our retention rate of 20 basis points to 90.5% for the full year”

Retention rate (Employer Services): 90.8% (FY2019) — “we are pleased to now report an improvement in our retention rate of 40 basis points to 90.8% in 2019”

ADP boasts robust client retention as part of its strong business model with high recurring revenues and good margins.

Retention rate: 91.4% (FY2016) — “client retention has been at ever increasing historical highs for the last several years, leveling out at 91.4%”

Retention rate (Dealer Services - North American): 88.6% (FY2011) — “We had growth in both our North American and International client retention rates with each growing 3.9 and 0.8 percentage points, respectively, to 88.6% and 92.8%, in fiscal 2011.”

Retention rate (PEO Services): 84% (FY2011) — “1.1 percentage point improvement in our client retention rate from 82.9% in fiscal 2010 to 84.0% in fiscal 2011.”

Retention rate (Employer Services): 91.1% (FY2011) — “Our worldwide client retention rate increased 1.2 percentage points in fiscal 2011 to 91.1%, from 89.9% in fiscal 2010.”