Justworks
In their words
“And brand affinity within this segment of the SMB market has enabled us to establish a 5-year historical average Net Promoter Score® (“NPS”) of 58% for the fiscal year ended May 31, 2022 , as compared to a 5-year historical average HR services…”
“Subscription revenue net retention rate, which was 138% and 117% in the fiscal years ended 2020 and 2021, respectively, and increased slightly to 128% for the twelve months ended February 28, 2022”
“And brand affinity within this segment of the SMB market has enabled us to establish a 5-year historical average Net Promoter Score® (“NPS”) of 58% for the fiscal year ended May 31, 2021, as compared to a 5-year historical average HR services…”
Disclosed NPS over time
Every Net Promoter Score Justworks has published, by date.
NPS disclosures (4)
…and brand affinity within this segment of the SMB market has enabled us to establish a 5-year historical average Net Promoter Score® (“NPS”) of 58% for the fiscal year ended May 31, 2022 , as compared to a 5-year historical average HR services…
…and brand affinity within this segment of the SMB market has enabled us to establish a 5-year historical average Net Promoter Score® (“NPS”) of 58% for the fiscal year ended May 31, 2021, as compared to a 5-year historical average HR services…
…and brand affinity within this segment of the SMB market has enabled us to establish a 5-year historical average Net Promoter Score® (“NPS”) of 58% for the fiscal year ended May 31, 2021, as compared to a 5-year historical average HR services…
…and brand affinity within this segment of the SMB market has enabled us to establish a 5-year historical average Net Promoter Score® (“NPS”) of 58% for the fiscal year ended May 31, 2021, as compared to a 5-year historical average HR services…
Retention disclosures (4)
Net revenue retention (subscription revenue): 128% (12 months ended February 28, 2022) — “subscription revenue net retention rate, which was 138% and 117% in the fiscal years ended 2020 and 2021, respectively, and increased slightly to 128% for the twelve months ended February 28, 2022”
Net revenue retention (subscription revenue): 121% (12 months ended November 30, 2021) — “subscription revenue net retention rate, which was 138% and 117% in the fiscal years ended 2020 and 2021, respectively, and increased slightly to 121% for the twelve months ended November 30, 2021”
Net revenue retention (subscription revenue): 119% (12 months ended August 31, 2021) — “subscription revenue net retention rate, which was 138% and 117% in the fiscal years ended 2020 and 2021, respectively, and increased slightly to 119% for the twelve months ended August 31, 2021”
Net revenue retention: 117% (FY2021) — “We achieved a subscription revenue net retention rate of 117% for the last fiscal year.”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.