Transcend Services Inc
In their words
“We finished the year with a 95% customer retention rate, which was on target with our plan”
“High customer retention rate, which has averaged more than 95% (measured by revenues) over the last four years”
“Finished 2010 with a 98% customer retention rate for the year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Retention rate: 95% (FY2011) — “We finished the year with a 95% customer retention rate, which was on target with our plan”
Gross revenue retention: 95% (FY2010 (4-year average)) — “high customer retention rate, which has averaged more than 95% (measured by revenues) over the last four years”
Retention rate: 98% (FY2010) — “finished 2010 with a 98% customer retention rate for the year”
Churn: 1% (Q2 2010) — “customer retention rate remains strong at approximately 99% based on annualized revenue lost”
Gross revenue retention: 94% (FY2009 (3-year average)) — “high customer retention rates, which have averaged more than 94% (measured by revenues) over the last three years”
Retention rate: 98% (FY2008) — “We finished 2008 with a 98% customer retention rate”
Retention rate: 98% (FY2007) — “The key to our revenue performance has been our high customer retention rate – which finished the year at 98%.”
Retention rate: 99% (FY2007) — “We have maintained a 99% customer retention rate in 2007, which is tangible evidence of our customers' high satisfaction level”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.