Aramark
aramark.com ↗In their words
“Strong client retention rate above 98% in both FSS US and international”
“Focused, motivated and incentivized to achieve net new of 4% to 5% with retention levels above 95%”
“Retention rate in the food business was 95% versus 93%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (23)
Aramark upgraded to BB+ by S&P Global on solid performance including strong client retention of about 98% and broad-based organic sales growth.
Aramark reports retention metrics among other financial indicators in third quarter earnings.
Retention rate: 98% (Q2 FY2026) — “a client retention rate exceeding 98% across the Company”
Retention rate: 96.3% (FY2025) — “Retention rate at 96.3%; Strongest in Company history with many LOBs and countries even higher”
Retention rate (FSS United States and International): 97% (Q3 FY2025) — “Client retention rate currently exceeds 97% in both the FSS United States and International segments”
Retention rate (FSS US and International): 98% (Q2 2025) — “strong client retention rate above 98% in both FSS US and international”
Retention rate: 95% (Q1 2025) — “focused, motivated and incentivized to achieve net new of 4% to 5% with retention levels above 95%”
Retention rate: 95% (FY2024) — “retention rate in the food business was 95% versus 93%”
Retention rate: 96% (Q2 2024) — “we expect to achieve 96% retention, which is our historical standard”
Retention rate (Global FSS): 95.5% (FY2023) — “Retention rates were 95.5% with strength across the portfolio maintaining the positive step change versus our historical levels”
Retention rate: 95% (FY2022) — “retention rates were once again about 95% as we sustained a step change improvement”
Retention rate (Food & Facilities): 96% (FY2021) — “retention rates of approximately 96%”
Retention rate: 95.5% (FY2021) — “In fiscal '21, we also improved retention rates to 95.5%, 150 basis points better than our historical five year average.”
Retention rate: 96% (Q3 2021 YTD) — “high-levels of client retention that exceed 96%”
Retention rate: 95% (Q1 2019) — “Retention rates continue to hold kind of the net mid 90% or around 95%”
Retention rate: 95% (Q3 2018) — “I'm pleased with our growth momentum, our solid mid-90s retention rates”
Retention rate: 95% (Q2 2017) — “it's going to be a net mid-90s%, 94% or 95% number”
Retention rate: 94% (FY 2016) — “2016 closing the year at 94%”
Retention rate (education): 95% (Q2 2016) — “we expect our education retention rates this year to once again be in the high-90%s”
Retention rate: 95% (Q1 2016) — “retention rates remain strong and are tracking consistently with our targeted mid-90s percentage for the year”
Retention rate: 94% (2013) — “In 2013, our client retention rate was 94%.”
Retention rate: 94% (2013) — “In 2013, our client retention rate was 94%.”
Retention rate: 95% (2012) — “In 2012, our client retention rate was 95%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.