Navan, Inc.
navan.com ↗In their words
“The core Navan, Inc. platform's net revenue retention was 110%, very stable there, and if you add the ramp of our new customers, it was even above 120%.”
“The net revenue retention rate for Navan, Inc. overall in 2026 was 107%.”
“Our net revenue retention was above 110% in fiscal year '25.”
Disclosed NPS over time
Every Net Promoter Score Navan, Inc. has published, by date.
NPS disclosures (8)
Navan Inc reported a Net Promoter Score of 44 in Q2 2027.
Second, I am asking myself is NPS is high? CSAT is high.
This is reflected in our overall customer satisfaction score (“CSAT”) score of 96%, our virtual agent CSAT score of 81%, which is on par with human agent performance, and net promoter score (“NPS”) of 45, each for the year ended January 31, 2026.
Navan reported a record Net Promoter Score of 47 and net revenue retention of 107% as it achieves profitability.
We are going to deliver this NPS and the CSAT and all the things that we have talked about before. Usually, it is about making sure that we prove that we have reached a scale to support that customer and that we are global enough to do that.
All parts of the business performed well, highlighted by continued momentum in the enterprise market and new highs in customer satisfaction, with CSAT at 97% and NPS at 45” said Navan co-founder and CEO, Ariel Cohen.
This is reflected in our overall CSAT score of 96%, our virtual agent CSAT score of 78%, which is on par with human agent performance , and NPS of 43, each for the six months ended July 31, 2025.
This is reflected in our overall CSAT score of 96%, our virtual agent CSAT score of 78%, which is on par with human agent performance , and NPS of 43, each for the six months ended July 31, 2025.
Retention disclosures (4)
Net revenue retention (Core Navan platform): 110% (FY 2026) — “The core Navan, Inc. platform's net revenue retention was 110%, very stable there, and if you add the ramp of our new customers, it was even above 120%.”
Net revenue retention (Navan overall): 107% (FY 2026) — “The net revenue retention rate for Navan, Inc. overall in 2026 was 107%.”
Net revenue retention: 110% (FY 2025) — “Our net revenue retention was above 110% in fiscal year '25.”
Net revenue retention: 110% (FY2025) — “our strong Net Revenue Retention Rate, or NRR, which was above 110% as of January 31, 2025 and 2024”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.