Gartner, Inc.
gartner.com ↗In their words
“Attendees gave the conference a very strong Net Promoter Score of 75. About 1/3 of the nearly 600 sessions on site covered the topic of AI.”
“Dollar retention rate that we've been achieving, which is just a shade under 50% on a year-to-date basis”
“Wallet retention being over 100%, that is baked in what Gene just talked about in terms of once we have a client, we then expand our relationship”
Disclosed NPS over time
Every Net Promoter Score Gartner, Inc. has published, by date.
NPS disclosures (2)
Attendees gave the conference a very strong Net Promoter Score of 75. About 1/3 of the nearly 600 sessions on site covered the topic of AI.
The Net Promoter Score was 77, a strong score, which exceeded our expectations. While we are operationally planning to hold conferences during the latter part of the year, we recognize that this may not be possible due to government mandates or health…
Retention disclosures (201)
Net revenue retention (Global Business Sales): 98% (Q1 2026) — “wallet retention was 98% and 105%, respectively”
Retention rate (Global Business Sales): 86% (Q1 2026) — “GBS client retention was 86% as of both March 31, 2026 and 2025”
Net revenue retention (Global Technology Sales): 97% (Q1 2026) — “wallet retention was 97% and 101% as of March 31, 2026 and 2025, respectively”
Retention rate (Global Technology Sales): 85% (Q1 2026) — “GTS client retention was 85% and 84% as of March 31, 2026 and 2025, respectively”
Net revenue retention (Global Business Sales): 99% (FY2025) — “GBS client retention was 86%...while wallet retention was 99% and 106%, as of December 31, 2025 and 2024”
Net revenue retention (Global Technology Sales): 96% (FY2025) — “GTS client retention was 85%...while wallet retention was 96% and 102%, as of December 31, 2025 and 2024”
Retention rate (Insights): 85% (FY2025) — “our Insights client retention rate was 85% and 84% for 2025 and 2024, respectively”
Net revenue retention (Global Business Sales): 102% (Q3 2025) — “wallet retention was 102% and 106%, respectively”
Net revenue retention (Global Technology Sales): 98% (Q3 2025) — “wallet retention was 98% and 101% as of September 30, 2025 and 2024, respectively”
Net revenue retention (U.S. Federal): 50% (YTD 2025) — “dollar retention rate that we've been achieving, which is just a shade under 50% on a year-to-date basis”
Net revenue retention (Global Business Sales): 104% (Q2 2025) — “wallet retention was 104% and 106%, respectively”
Net revenue retention (Global Technology Sales): 99% (Q2 2025) — “wallet retention was 99% and 101% as of June 30, 2025 and 2024, respectively”
Net revenue retention (Global Business Sales): 105% (Q1 2025) — “wallet retention was 105% and 107%, respectively”
Retention rate (Global Business Sales): 87% (Q1 2025) — “GBS client retention was 87% as of both March 31, 2025 and 2024”
Net revenue retention (Global Technology Sales): 101% (Q1 2025) — “wallet retention was 101% for both periods”
Retention rate (Global Technology Sales): 84% (Q1 2025) — “GTS client retention was 84% and 83% as of March 31, 2025 and 2024, respectively”
Net revenue retention (Global Business Sales): 106% (FY2024) — “GBS wallet retention was 106% and 107% as of December 31, 2024 and 2023, respectively”
Net revenue retention (Global Technology Sales): 102% (FY2024) — “GTS wallet retention was 102% and 101%, as of December 31, 2024 and 2023, respectively”
Retention rate: 84% (FY2024) — “Research client retention rate was 84% for both 2024 and 2023”
Net revenue retention (GBS): 100% (Q2 2024) — “wallet retention being over 100%, that is baked in what Gene just talked about in terms of once we have a client, we then expand our relationship”
Net revenue retention (Global Business Sales): 106% (Q2 2024) — “wallet retention was 106% and 109%, respectively”
Retention rate (Global Business Sales): 87% (Q1 2024) — “GBS client retention was 87% and 89% for March 31, 2024 and 2023, respectively”
Retention rate (Global Technology Sales): 83% (Q1 2024) — “GTS client retention was 83% and 85% as of March 31, 2024 and 2023, respectively”
Fitch Ratings reports Gartner achieved client retention of approximately 85% and wallet retention of over 100%.
Net revenue retention (Global Business Sales): 107% (FY2023) — “GBS wallet retention was 107% and 112% as of December 31, 2023 and 2022, respectively”
Net revenue retention (Global Technology Sales): 101% (FY2023) — “GTS wallet retention was 101% and 105%, as of December 31, 2023 and 2022, respectively”
Retention rate: 84% (FY2023) — “Research client retention rate was 84% and 86.3% for 2023 and 2022, respectively”
Net revenue retention (Global Business Sales): 108% (Q3 2023) — “wallet retention was 108% and 114%, respectively”
Retention rate (Global Technology Sales): 83% (Q3 2023) — “GTS client retention was 83% and 86% as of September 30, 2023 and 2022, respectively”
Fitch assigns Gartner a BBB IDR rating, noting client retention of approximately 85% and wallet retention exceeding 100%.
Net revenue retention (Global Business Sales): 109% (Q2 2023) — “wallet retention was 109% and 115%, respectively”
Retention rate (Global Business Sales): 88% (Q2 2023) — “GBS client retention was 88% for both June 30, 2023 and 2022”
Net revenue retention (Global Technology Sales): 102% (Q2 2023) — “wallet retention was 102% and 107%, respectively”
Retention rate (Global Technology Sales): 84% (Q2 2023) — “GTS client retention was 84% and 86% as of June 30, 2023 and 2022, respectively”
Net revenue retention (Global Business Sales): 110% (Q1 2023) — “wallet retention was 110% and 115%, respectively”
Net revenue retention (Global Technology Sales): 104% (Q1 2023) — “wallet retention was 104% and 107%, respectively”
Retention rate (Global Technology Sales): 85% (Q1 2023) — “GTS client retention was 85% and 86% as of March 31, 2023 and 2022, respectively”
Net revenue retention (Global Business Sales): 112% (FY2022) — “wallet retention was 112% and 115% as of December 31, 2022 and 2021, respectively”
Retention rate (Global Business Sales): 89% (FY2022) — “GBS client retention was 89% and 87% as of December 31, 2022 and 2021, respectively”
Net revenue retention (Global Technology Sales): 105% (FY2022) — “wallet retention was 105% and 106%, as of December 31, 2022 and 2021, respectively”
Retention rate (Research): 86% (FY2022) — “While our Research client retention rate was 86% for both 2022 and 2021, there can be no guarantee that we will continue to maintain this rate of client renewals.”
Net revenue retention (tech vendor business): 105% (Q4 2022) — “it's still really strong at 105%, obviously, well above 100% and significantly in excess of client retention”
Net revenue retention (Global Business Sales): 114% (Q3 2022) — “wallet retention was 114% and 113%, respectively”
Retention rate (Global Business Sales): 89% (Q3 2022) — “GBS client retention was 89% and 86% as of September 30, 2022 and 2021, respectively”
Retention rate (Global Business Sales): 88% (Q2 2022) — “GBS client retention was 88% and 85% as of June 30, 2022 and 2021, respectively”
Retention rate (Global Business Sales): 87% (Q1 2022) — “GBS client retention was 87% and 84% as of March 31, 2022 and 2021, respectively”
Net revenue retention (Global Technology Sales): 107% (Q1 2022) — “wallet retention was 107% and 98%, respectively”
Retention rate (Global Technology Sales): 86% (Q1 2022) — “GTS client retention was 86% and 83% as of March 31, 2022 and 2021, respectively”
Net revenue retention (Global Business Sales): 115% (FY2021) — “GBS client retention was 87% and 83% as of December 31, 2021 and 2020, respectively, while wallet retention was 115% and 101%”
Net revenue retention (Global Technology Sales): 106% (FY2021) — “GTS client retention was 86% and 83% as of December 31, 2021 and 2020, respectively, while wallet retention was 106% and 98%, respectively.”
Retention rate (Research): 86% (FY2021) — “While our Research client retention rate was 86% and 83% at December 31, 2021 and 2020, respectively”
Net revenue retention (Global Business Sales): 113% (Q3 2021) — “Wallet retention was 113% and 99%, respectively for GBS”
Retention rate (Global Business Sales): 86% (Q3 2021) — “GBS client retention was 86% and 82% as of September 30, 2021 and 2020, respectively”
Net revenue retention (Global Technology Sales): 104% (Q3 2021) — “Wallet retention was 104% and 99%, respectively for GTS”
Net revenue retention (Global Business Sales): 110% (Q2 2021) — “while wallet retention was 110% and 100%, respectively”
Net revenue retention (Global Technology Sales): 101% (Q2 2021) — “while wallet retention was 101% and 100%, respectively”
Retention rate (Global Technology Sales): 85% (Q2 2021) — “GTS client retention was 85% and 80% as of June 30, 2021 and 2020, respectively”
Net revenue retention (GBS): 104% (Q1 2021) — “While retention for GBS was 104% for the quarter, up more than 330 basis points year-over-year”
Net revenue retention (Global Business Sales): 105% (Q1 2021) — “Wallet retention was 105% and 101%, respectively for GBS”
Retention rate (Global Business Sales): 84% (Q1 2021) — “GBS client retention was 84% and 83% as of March 31, 2021 and 2020, respectively”
Net revenue retention (Global Technology Sales): 98% (Q1 2021) — “Wallet retention was 98% and 104%, respectively for GTS”
Retention rate (Global Technology Sales): 83% (Q1 2021) — “GTS client retention was 83% and 82% as of March 31, 2021 and 2020, respectively”
Retention rate (Research): 83% (Dec 31, 2020) — “While our Research client retention rate was 83% and 82% at December 31, 2020 and 2019, respectively”
Net revenue retention (GBS): 101% (Q4 2020) — “While retention for GBS was 101% for the quarter, down 43 basis points year-over-year”
Net revenue retention (Global Technology Sales): 99% (Q3 2020) — “wallet retention was 98.7% and 104.7%, respectively [GTS]”
Retention rate (Global Business Sales): 82% (Q3 2020) — “GBS client retention was 82.3% and 81.1% as of September 30, 2020 and 2019, respectively”
Net revenue retention (Global Technology Sales): 100% (Q2 2020) — “wallet retention was 100% and 105%, respectively”
Retention rate (Global Technology Sales): 80% (Q2 2020) — “GTS client retention was 80% and 82% as of June 30, 2020 and 2019, respectively”
Net revenue retention (GBS): 101% (Q1 2020) — “Wallet retention for GBS was 101% for the quarter, up about 700 basis points year-over-year”
Retention rate (Global Business Sales): 83% (Q1 2020) — “GBS client retention was 83% and 81% as of March 31, 2020 and 2019, respectively”
Retention rate (Global Technology Sales): 82% (Q1 2020) — “GTS client retention was 82% as of March 31, 2020 and 2019”
Net revenue retention (Global Business Sales): 101% (FY2019) — “wallet retention was 101% and 95%, respectively [for GBS at December 31, 2019 and 2018]”
Net revenue retention (Global Technology Sales): 104% (FY2019) — “Wallet retention was 104% and 105%, respectively [for GTS at December 31, 2019 and 2018]”
Retention rate (Research): 82% (FY2019) — “While our Research client retention rate was 82% and 83% at December 31, 2019 and 2018, respectively”
Net revenue retention (GTS): 104% (Q4 2019) — “Wallet Retention for GTS was 104% for the quarter, down 96 basis points year-over-year”
Retention rate (GTS): 82% (Q4 2019) — “Client retention for GTS remains at around 82% where it has been running throughout the year”
Net revenue retention (Global Business Sales): 97% (Q3 2019) — “wallet retention was 97% at both dates”
Net revenue retention (Global Business Sales): 95% (Q2 2019) — “wallet retention was 95% and 97%, respectively”
Gartner maintains a 90% client retention rate in Asia through a customer-centric approach.
Net revenue retention (Global Business Sales): 94% (Q2 2019) — “while wallet retention was 94% and 99%, respectively”
Retention rate (Global Business Sales): 81% (Q2 2019) — “GBS client retention was 81% and 82% as of March 31, 2019 and 2018, respectively”
Net revenue retention (Global Technology Sales): 105% (Q2 2019) — “while wallet retention was 105% and 104%, respectively”
Retention rate (Global Technology Sales): 82% (Q2 2019) — “GTS client retention was 82% and 83% as of March 31, 2019 and 2018, respectively”
Net revenue retention (Global Business Sales (GBS)): 95% (FY2018) — “wallet retention was 95% and 100%, respectively”
Retention rate (Global Business Sales (GBS)): 82% (FY2018) — “GBS client retention was 82% as of December 31, 2018”
Net revenue retention (Global Technology Sales (GTS)): 105% (FY2018) — “wallet retention was 105% at both dates”
Retention rate (Global Technology Sales (GTS)): 83% (FY2018) — “GTS client retention was 83% as of both December 31, 2018 and 2017”
Net revenue retention (GBS): 95% (Q4 2018) — “GBS wallet retention was 95%, down from 100% last year”
Retention rate (GBS): 82% (Q4 2018) — “GBS client retention was 82% for the quarter”
Net revenue retention (GTS): 105% (Q4 2018) — “Wallet retention for GTS was 105% for the quarter, up 70 basis points year-over-year”
Retention rate (GTS): 83% (Q4 2018) — “Client retentions for GTS remained strong at 83%”
Net revenue retention (Global Business Sales): 97% (Q2 2018) — “wallet retention was 97% for both periods”
Retention rate (Global Business Sales): 83% (Q2 2018) — “GBS client retention was 83% and 79% as of June 30, 2018 and 2017, respectively”
Net revenue retention (Global Technology Sales): 105% (Q2 2018) — “wallet retention was 105% and 104%, respectively”
Retention rate (Global Technology Sales): 82% (Q2 2018) — “GTS client retention was 82% and 83% as of June 30, 2018 and 2017, respectively”
Net revenue retention (Global Business Sales): 99% (Q1 2018) — “wallet retention was 99% and 97%, respectively”
Retention rate (Global Business Sales): 82% (Q1 2018) — “GBS client retention was 82% and 78% as of March 31, 2018 and 2017, respectively”
Net revenue retention (Global Technology Sales): 104% (Q1 2018) — “wallet retention was 104% and 103%, respectively”
Retention rate (Global Technology Sales): 83% (Q1 2018) — “GTS client retention was 83% and 82% as of March 31, 2018 and 2017, respectively”
Net revenue retention (CEB): 96% (December 31, 2017) — “CEB: Wallet retention 96% at December 31, 2017”
Net revenue retention (Heritage Gartner Research): 106% (December 31, 2017) — “wallet retention was 106% and 104% at December 31, 2017 and 2016, respectively”
Retention rate (Heritage Gartner Research): 84% (December 31, 2017) — “Heritage Gartner client retention rate was 84% at both December 31, 2017 and 2016”
Net revenue retention (heritage Gartner Research): 106% (Q4 2017) — “Wallet retention was 106%, up 1 percentage point year-over-year”
Retention rate (heritage Gartner Research): 84% (Q4 2017) — “client retention was 84%, also up 1 percentage point year-over-year. These are near our all-time highs.”
Retention rate (traditional Gartner Research): 83% (Q3 2017) — “client retention was 83%, up 70 basis points from the third quarter of 2016”
Net revenue retention (CEB): 93% (Q3 2017) — “CEB: Total contract value (1) (2) $ 571,000 $ 578,000 $ (7,000 ) (1 )% Wallet retention 93 %”
Net revenue retention (Traditional Gartner): 104% (Q3 2017) — “wallet retention was 104% in each of those periods.”
Net revenue retention (CEB): 94% (Q2 2017) — “CEB: Total contract value (1) $ 578,000 Wallet retention 94 %”
Net revenue retention (Traditional Gartner): 105% (Q2 2017) — “wallet retention was 105% in second quarter 2017”
Retention rate (Traditional Gartner): 83% (Q2 2017) — “Traditional Gartner client retention was 83% in both second quarter 2017 and 2016”
Net revenue retention: 104% (Q1 2017) — “enterprise wallet retention was 104% , both of which are close to our historic highs.”
Retention rate: 83% (Q1 2017) — “At March 31, 2017 , enterprise client retention was 83%”
Net revenue retention (Research): 104% (FY2016) — “Wallet retention was 104% respectively, as of December 31, 2016”
Retention rate (Research): 84% (FY2016) — “Client retention rate was 84% at both December 31, 2016 and 2015”
Net revenue retention: 104% (Q4 2016) — “Wallet retention ended at 104% for the quarter, roughly flat year-on-year and up 70 basis points sequentially.”
Retention rate: 84% (Q4 2016) — “Client retention was 84% and wallet retention 104%, which were near our all-time highs.”
Net revenue retention: 104% (Q2 2016) — “enterprise wallet retention was 104%”
Retention rate: 83% (Q2 2016) — “At June 30, 2016, enterprise client retention was 83%”
Net revenue retention: 105% (Q1 2016) — “enterprise wallet retention was 105%”
Retention rate: 84% (Q1 2016) — “At March 31, 2016, enterprise client retention was 84%”
Net revenue retention (Research): 105% (December 31, 2015) — “Both client retention and wallet retention remained strong, at 84% and 105% respectively, as of December 31, 2015.”
Retention rate (Research): 84% (December 31, 2015) — “While our Research client retention rate was 84% at December 31, 2015 and 85% at December 31, 2014”
Retention rate: 84% (September 30, 2015) — “At September 30, 2015 , enterprise client retention was 84%”
Net revenue retention: 106% (March 31, 2015) — “enterprise wallet retention was 106%”
Retention rate: 85% (March 31, 2015) — “At March 31, 2015, enterprise client retention was 85%”
Net revenue retention (Organization Research): 100% (FY2014) — “Organization wallet retention (2) 100 % at December 31, 2014.”
Retention rate (Organization Research): 84% (FY2014) — “Organization client retention (2) 84 % at December 31, 2014.”
Net revenue retention (Enterprise Research): 106% (FY2014) — “Enterprise wallet retention was 106% at December 31, 2014.”
Retention rate (Enterprise Research): 85% (FY2014) — “Enterprise client retention was 85% and enterprise wallet retention was 106% at December 31, 2014.”
Net revenue retention (Research - enterprise level): 105% (Q2 2014) — “At June 30, 2014, enterprise client retention was 84% and enterprise wallet retention was 105%.”
Retention rate (Research - enterprise level): 84% (Q2 2014) — “At June 30, 2014, enterprise client retention was 84% and enterprise wallet retention was 105%.”
Net revenue retention (enterprise level): 104% (Q1 2013) — “Wallet retention - enterprise level 104%”
Retention rate (enterprise level): 84% (Q1 2013) — “Client retention - enterprise level 84%”
Retention rate (organization level): 82% (Q1 2013) — “Client retention - organization level 82%”
Net revenue retention (Research): 98% (FY2013) — “Wallet retention was 98% at December 31, 2013. Wallet retention rate represents a measure of the amount of contract value we have retained with clients over a twelve-month period.”
Retention rate (Research): 82% (FY2013) — “Client retention was 82% and wallet retention was 98% at December 31, 2013.”
Net revenue retention (Research): 97% (Q3 2013) — “wallet retention was 97%”
Net revenue retention (Research): 98% (Q2 2013) — “Wallet retention 98%”
Retention rate (Research): 82% (Q2 2013) — “Client retention was 82% for both quarterly periods”
Net revenue retention (Research): 99% (FY2012) — “Wallet retention rate represents a measure of the amount of contract value we have retained with clients over a twelve-month period.”
Retention rate (Research): 83% (FY2012) — “Client retention was 83% and wallet retention was 99% at December 31, 2012.”
Retention rate (Research): 83% (Q2 FY2012 (Jun 30, 2012)) — “Client retention 83 % [increased by 1 point while wallet retention declined by 1 point]”
Net revenue retention (Research): 99% (Q1 FY2012 (Mar 31, 2012)) — “Wallet retention 99 %”
Gross revenue retention (Research): 99% (FY2011) — “Wallet retention was 99% at December 31, 2011.”
Retention rate (Research): 82% (FY2011) — “Client retention was 82% and wallet retention was 99% at December 31, 2011.”
Net revenue retention: 100% (Q2 FY2011) — “Wallet retention 100% ... with increases of 1 point in client retention and 7 points in wallet retention.”
Net revenue retention: 99% (Q2 FY2011) — “Wallet retention 99% ... with a strong 10 point increase in wallet retention.”
Retention rate: 82% (Q2 FY2011) — “Client retention 82% ... Client retention and wallet retention improved over 2010, with a strong 10 point increase in wallet retention.”
Net revenue retention: 98% (FY2010) — “98% wallet retention, a measure of the dollar amount of contract value we have retained with clients”
Retention rate: 83% (FY2010) — “83% of user organizations renewing their contracts”
Net revenue retention: 95% (Q3 2010) — “wallet retention was 95% at September 30, 2010. wallet retention improved 10 points, respectively.”
Retention rate: 82% (Q3 2010) — “Client retention was 82% and wallet retention was 95% at September 30, 2010. Client retention and wallet retention improved 5 points and 10 points, respectively.”
Net revenue retention: 93% (Q2 2010) — “wallet retention was 93% at June 30, 2010, an increase of 7 points, respectively, over the prior year quarter”
Retention rate: 81% (Q2 2010) — “Client retention was 81% and wallet retention was 93% at June 30, 2010, an increase of 4 points and 7 points, respectively, over the prior year quarter.”
Net revenue retention (Research): 89% (Q1 2010) — “Client retention was 80% and wallet retention was 89% at March 31, 2010.”
Retention rate (Research): 80% (Q1 2010) — “Client retention was 80% and wallet retention was 89% at March 31, 2010.”
Net revenue retention: 87% (FY2009) — “87% wallet retention, a measure of the dollar amount of contract value we have retained with clients”
Retention rate: 78% (FY2009) — “78% of user organizations renewing their contracts”
Net revenue retention (Research): 85% (Q3 2009) — “As of September 30, 2009, research contract value was almost $743.0 million, client retention was 77%, and wallet retention was 85%.”
Net revenue retention (Research): 86% (Q2 2009) — “As of June 30, 2009, research contract value was $736.0 million, client retention was 77%, and wallet retention was 86%.”
Retention rate (Research): 77% (Q2 2009) — “As of June 30, 2009, research contract value was $736.0 million, client retention was 77%, and wallet retention was 86%.”
Net revenue retention (Research): 90% (Q1 2009) — “The wallet retention rate, excluding the impact of foreign currency exchange, was 90% in 2009 and 97% in 2008.”
Retention rate (Research): 80% (Q1 2009) — “Client retention declined 2 points, to 80% from 82%.”
Net revenue retention: 98% (FY2008) — “98% wallet retention, a measure of the dollar amount of contract value we have retained with clients”
Retention rate: 82% (FY2008) — “82% of user organizations renewing their contracts in 2008”
Retention rate (Research): 81% (Q3 2008) — “Research client retention rate and wallet retention rate remained strong at 81% and 100%, respectively.”
Net revenue retention: 101% (Q2 2008) — “Wallet retention was 101% at June 30, 2008, down from 103% at June 30, 2007.”
Retention rate: 81% (Q2 2008) — “At June 30, 2008, our research client retention rate remained strong at 81%.”
Net revenue retention (Research): 100% (Q1 2008) — “The wallet retention rate was 100% during the first quarter of 2008 compared to 104% in the prior year quarter.”
Net revenue retention (Research): 101% (FY2007) — “101% wallet retention, a measure of the amount of contract value we have retained with clients over 2006”
Retention rate (Research): 82% (FY2007) — “82% of users renewing their contracts in 2007, as well as 101% wallet retention”
Net revenue retention: 102% (Q3 2007) — “Wallet retention was 102% at September 30, 2007, up from 93% at September 30, 2006.”
Net revenue retention: 103% (Q2 2007) — “Wallet retention was 103% at June 30, 2007, up from 90% at June 30, 2006.”
Net revenue retention: 104% (Q1 2007) — “Wallet retention rate increased to 104% during the first quarter of 2007 from 88% during the first quarter of 2006.”
Retention rate: 82% (Q1 2007) — “Both our research client retention rate and wallet retention rate remained strong at 82% and 104%, respectively.”
Net revenue retention (Research): 96% (FY2006) — “as well as 96% wallet retention, a measure of the amount of contract value we have retained with clients over 2006.”
Retention rate (Research): 81% (FY2006) — “research client retention, with 81% of users renewing their contracts in 2006”
Net revenue retention: 93% (Q3 2006) — “At September 30, 2006, both our research client retention rate and wallet retention remained strong, at 81% and 93%, respectively.”
Retention rate: 81% (Q3 2006) — “At September 30, 2006, both our research client retention rate and wallet retention remained strong, at 81% and 93%, respectively.”
Net revenue retention: 90% (Q2 2006) — “Wallet retention was 90% at June 30, 2006, compared to 92% at June 30, 2005.”
Retention rate: 80% (Q2 2006) — “At June 30, 2006, our research client retention rate remained strong at 80%.”
Net revenue retention: 88% (Q1 2006) — “Wallet retention was 88% at March 31, 2006, compared to 94% at March 31, 2005.”
Retention rate: 79% (Q1 2006) — “At March 31, 2006, our research client retention rate remained strong at 79%.”
Net revenue retention (Research): 93% (December 31, 2005) — “wallet retention was down to 93% from 95% over the same period”
Retention rate (Research): 81% (December 31, 2005) — “Research client retention rate at December 31, 2005 increased to 81% from 80% at the prior year-end”
Retention rate: 78% (Q3 2005) — “At September 30, 2005, our research client retention rate remained strong, at 78%, the same rate as of September 30, 2004”
Net revenue retention: 92% (Q2 2005) — “Wallet retention was down slightly compared to the prior year, to 92% at June 30, 3005 from 93% at June 30, 2004”
Net revenue retention: 94% (Q1 2005) — “Wallet retention was up 2 percentage points over the prior year, rising to 94% at March 31, 2005 from 92% at March 31, 2004”
Retention rate: 80% (Q1 2005) — “At March 31, 2005, our research client retention rate remained strong, at 80%, the same rate as of December 31, 2004, and up from 77% at March 31, 2004”
Net revenue retention (Research): 95% (December 31, 2004) — “wallet retention increased to 95% from 89% over the same period”
Retention rate (Research): 80% (December 31, 2004) — “Research client retention rate at December 31, 2004 increased to 80% from 78% at the prior year-end”
Net revenue retention: 93% (Q2 2004) — “wallet retention rates increased to 93% during the second quarter of 2004 from 83% during the second quarter of 2003”
Retention rate: 78% (Q2 2004) — “Client retention rates increased three percentage points to 78% at June 30, 2004 from 75% at June 30, 2003”
Net revenue retention: 92% (Q1 2004) — “wallet retention rates increased to 92% during the first quarter of 2004 from 83% during the first quarter of 2003”
Retention rate: 77% (Q1 2004) — “Client retention rates increased three percentage points to 77% at March 31, 2004 from 74% at March 31, 2003”
Net revenue retention (Research): 89% (December 31, 2003) — “Wallet retention increased 8 percentage points during Calendar 2003 to 89%”
Retention rate (Research): 78% (December 31, 2003) — “Our research client retention rates steadily increased to 78% at December 31, 2003 from 74% at December 31, 2002”
Retention rate: 76% (Q3 2003) — “At September 30, 2003, our client retention rates increased 1% to 76% as compared to the same measure at the end of the second quarter”
Retention rate: 75% (Q2 2003) — “At June 30, 2003, our client retention rates increased 1% to 75% as compared to the same measure at the end of the first quarter”
Retention rate: 74% (Q1 2003) — “Client retention rates were 74% for both the first quarters of 2003 and 2002”
Retention rate (Research): 75% (FY2002) — “Our research client retention rate was 75% for fiscal 2002 compared to 74% for fiscal 2001.”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.