Rimini Street
riministreet.com ↗In their words
“Revenue retention rate for service subscriptions which represent 93% of total revenue, was 90%”
“Revenue retention rate for service subscriptions, which makes up 96% of our revenue, was approximately 88%”
“Revenue retention rate for service subscriptions, which makes up 95% of our revenue, was 89%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (33)
Rimini Street reports service subscription revenue retention rate of 90% across portfolio.
Rimini Street reported a revenue retention rate of 93% for service subscriptions, which represent 93% of total revenue.
Net revenue retention (service subscriptions): 90% (Q2 2026) — “revenue retention rate for service subscriptions which represent 93% of total revenue, was 90%”
Net revenue retention (service subscriptions): 88% (Q4 2025) — “Revenue retention rate for service subscriptions, which makes up 96% of our revenue, was approximately 88%”
Net revenue retention (service subscriptions): 89% (Q3 2025) — “Revenue retention rate for service subscriptions, which makes up 95% of our revenue, was 89%”
Net revenue retention (service subscriptions): 90% (Q2 2025) — “Revenue retention rate for service subscriptions, which makes up 95% of our revenue, was 90%”
Net revenue retention (service subscriptions): 88% (Q4 2024) — “Revenue retention rate for service subscriptions, which makes up 96% of our revenue, was 88%”
Net revenue retention (service subscriptions): 88% (Q2 2024) — “Revenue retention rate for service subscriptions, which makes up 96.8% of our revenue, was 88%”
Net revenue retention (service subscriptions): 89% (Q1 2024) — “Revenue retention rate for service subscriptions, which makes up 97.4% of our revenue, was 89%”
Net revenue retention (service subscriptions): 90% (Q4 2023) — “Revenue retention rate for service subscriptions, which makes up 96.4% of our revenue, was 90%”
Gross revenue retention: 90% (FY2023) — “Over 96% subscription and recurring revenue, 90%+ Revenue Retention Rate”
Net revenue retention (service subscriptions): 94% (Q2 2023) — “Revenue retention rate for service subscriptions, which makes up 96.3% of our revenue, was 94% for the trailing 12 months”
Gross revenue retention: 90% (FY2022) — “Nearly 100% subscription and recurring revenue, 90%+ Revenue Retention Rate”
Net revenue retention (service subscriptions): 92% (Q4 2022) — “revenue retention rate for service subscriptions, which makes up 98% of our revenue was 92%”
Net revenue retention (service subscriptions): 94% (Q3 2022) — “revenue retention rate for service subscriptions, which makes up 98% of our revenue was 94%”
Net revenue retention (service subscriptions): 95% (Q2 2022) — “Revenue retention rate for service subscriptions, which makes up 98% of our revenue was 95%”
Net revenue retention (subscription revenue): 94% (Q1 2022) — “delivered a revenue retention rate of 94% on subscription revenue up from 91% last year”
Net revenue retention (service subscriptions): 92% (Q4 2021) — “Revenue retention rate for service subscriptions, which makes up 98.7% of our revenue was 92%”
Net revenue retention (subscription revenue): 93% (Q3 2021) — “achieved a strong revenue retention rate of 93%, up from 92% last year on subscription revenue”
Net revenue retention (service subscriptions): 94% (Q2 2021) — “Revenue retention rate for service subscriptions, which makes up the vast majority of our revenue grew to 94%”
Gross revenue retention (subscriptions): 90% (Q1 2020) — “Revenue retention rate for subscriptions, which makes up most of our revenue remained above 90%”
Gross revenue retention (subscriptions): 92% (FY2019) — “revenue retention rate in the 92%.”
Gross revenue retention (subscriptions): 90% (Q1 2019) — “Revenue retention rate for subscriptions, which is substantially all of our current revenue mix remained above 90%”
Rimini Street focuses on customer retention as part of its business services.
Net revenue retention: 91% (FY2018) — “Our revenue retention rate was 91%, 93% and 94% for the years ended December 31, 2018, 2017 and 2016, respectively”
Retention rate: 90% (FY2018) — “Revenue retention rate for subscriptions which is substantially all of our current revenue mix remained above 90%”
Net revenue retention: 92% (12 months ended September 30, 2018) — “Our revenue retention rate was 92% and 95% for the 12 months ended September 30, 2018 and 2017, respectively.”
Retention rate: 90% (Q2 2018) — “Revenue retention rate for subscriptions, which is the majority of our revenue mix, remained above 90%”
Rimini Street reports 1,566 active clients (up 28% YoY) but retention rate declined from 94.5% to 93%.
Net revenue retention: 93% (FY2017) — “revenue retention rate...the actual subscription revenue (dollar-based) recognized in a 12-month period from clients that existed...Our revenue retention rate was 93%, 94%, and 91% for the years ended December 31, 2017, 2016 and 2015”
Net revenue retention: 94% (FY2016) — “Our revenue retention rate was 95%, 91% and 94% for the years ended December 31, 2014, 2015 and 2016, respectively, and 95% for each of the nine months ended September 30, 2016 and 2017.”
Net revenue retention: 95% (9M 2017) — “Our revenue retention rate was 95% for each of the nine months ended September 30, 2017 and 2016.”
Retention rate: 94.5% (trailing 12 months ended September 30, 2017) — “The revenue retention rate for the trailing 12 month ended September 30, 2017, was 94.5%, consistent period-over-period”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.