TriNet
trinet.com ↗In their words
“On track to achieve our historical retention rate of 80% or better”
“Raising our 2023 customer retention forecast to reflect a 4-point year-over-year improvement in retained WSEs”
“Customer retention increased by three points year-over-year. Beginning with retention, we saw a 3-point year-over-year improvement in our retention rate in the first quarter.”
NPS disclosures (26)
Our primary KPI for customer service is the Net Promoter Score, and I'm pleased to report that in Q2, we remained at much improved levels continuing to trend from last quarter.
TriNet Group's Net Promoter Score remained elevated in Q2 FY2026.
With an automated leave of absence solution, we expect improved NPS scoring and increased retention along with further competitive differentiation in our PEO and ASO offerings.
In 2025, TriNet achieved an all-time high Net Promoter Score, reflecting improvements in service quality and execution. We advanced our platform capabilities, including expansion of our ASO offering, which continues to resonate with customers seeking…
We continue to focus on improving our client and WSE experience to raise our net promoter scores and increase retention. In addition, we are focusing on cost discipline, operational efficiencies in our service delivery model, a nd prudent capital…
we recorded our highest ever customer net promoter score
…realized all time high net promoter scores, and • paid common stock dividends of $0.275 per share in April and July, and declared common stock dividends of $0.275 per share paid in October 2025.
TriNet customers value our integrated approach to such a degree that even as we have raised prices as a result of recent healthcare cost trends, we still enjoy very strong retention and a high net promoter score.
Our customers value our integrated approach to such a degree that even when we need to raise prices, as we have given health care cost trends, we still enjoy very strong retention and a high net promoter score.
With a strong multiyear positive trend in Net Promoter Score, our retention improved by over 2 points versus the first quarter a year ago. As a result of our strong new sales and retention, we nearly achieved positive sequential core worksite employee…
In 2023 TriNet continued its multi-year trend of Net Promoter Score (NPS) improvements, reaching nearly all-time highs, and reflecting the delivery of incredible service to our customers.
As I discussed on our last earnings call, our Net Promoter Score saw a significant year-over-year improvement. And for 2023, we realized the second highest customer retention rate in company history across all customer sizes.
With our customer retention and NPS scores nearing all-time highs, we are committed more than ever to delivering our product and services how our customers want.” 1 Fourth Quarter and Full-Year 2023 Guidance In addition to announcing our third quarter…
Our enhanced service delivered a sizable increase in our Net Promoter Score or NPS. We are now forecasting a more than 4-point year-over-year improvement in retention when comparing fiscal year 2023 to fiscal year 2022.
NPS scores continue to improve in part driven by the rollout of our tiered customer service offering which contributes to the reduced attrition.
An early result of this enhanced customer service is reflected in our NPS score, where we have seen a significant improvement. We fundamentally believe that in the SMB, HCM industry, it is imperative to provide high quality customer service, along with…
We measured the NPS results immediately after implementation, which is quite complex and moving a client over to TriNet. And I am really thrilled with the type of scores we're getting and the team's adaptability to the onboarding and these new clients.
So, we can see things like our net promoter score increasing and things like that, these are all indicators that we are touching in the right parts of the customer.
We have a lot of new processes that are in place to help keep attrition down, and you can-- you'll see over time, we believe our attrition will continue to fall, and we think our Net Promoter scores will continue to increase.
…broker channel strategy to all products increasing broker business while maintaining product contribution margin Increase client satisfaction in 2014 as measured by Net Promoter Score (NPS) Increase product NPS scores Enhance Platform for Product…
…Adjusted EBITDA as a percentage of Net Service Revenues 30.9% 33% 2013 MBOs Goal Description Attainment of Goal Increase year-over-year client satisfaction in 2013 as measured by Net Promoter Score, or NPS Goal was not met Build sales leadership…
…Adjusted EBITDA as a percentage of Net Service Revenues 30.9% 33% 2013 MBOs Goal Description Attainment of Goal Increase year-over-year client satisfaction in 2013 as measured by Net Promoter Score, or NPS Goal was not met Build sales leadership…
…Adjusted EBITDA as a percentage of Net Service Revenues 30.9% 33% 2013 MBOs Goal Description Attainment of Goal Increase year-over-year client satisfaction in 2013 as measured by Net Promoter Score, or NPS Goal was not met Build sales leadership…
…Adjusted EBITDA as a percentage of Net Service Revenues 30.9% 33% 2013 MBOs Goal Description Attainment of Goal Increase year-over-year client satisfaction in 2013 as measured by Net Promoter Score, or NPS Goal was not met Build sales leadership…
…Goal Goal Description Increase year-over-year client satisfaction in 2012 as measured by Net Promoter Score, or NPS Achieved 33 point increase in NPS measure of client satisfaction in 12-month period Increase year-over-year client satisfaction in 2013…
…Goal Goal Description Increase year-over-year client satisfaction in 2012 as measured by Net Promoter Score, or NPS Achieved 33 point increase in NPS measure of client satisfaction in 12-month period Increase year-over-year client satisfaction in 2013…
Retention disclosures (9)
Retention rate: 80% (Q2 2025) — “on track to achieve our historical retention rate of 80% or better”
TriNet Group achieved record customer retention in 2024, even as it renewed business at higher rates.
TriNet Group reports strong customer retention despite challenges from increased healthcare costs in Q3 2024.
TriNet announces Q2 2024 results highlighting customer retention and encouraging sales results.
Retention rate: 4% (Q2 2023) — “raising our 2023 customer retention forecast to reflect a 4-point year-over-year improvement in retained WSEs”
Retention rate: 3% (Q1 2023) — “Customer retention increased by three points year-over-year. Beginning with retention, we saw a 3-point year-over-year improvement in our retention rate in the first quarter.”
TriNet Group reports improved customer retention in Q4 2019 earnings call, alongside strong sales performance.
TriNet Group reported continued improvement in customer retention during Q3 2019, a key driver of outperformance.
TriNet Group reported improved customer retention in Q2 2019 earnings.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.