NPS Intelligence (beta)

I think our Net Promoter Scores are over 90, which is ridiculously high. So we're very well positioned to gain share.

…enterprise strategic goals, which in 2023 were: 62 TABLE OF CONTENTS Compensation Discussion and Analysis (i) Voice of the Client, measured as Net Promoter Score (NPS) collected through client surveys, and which contributes up to 2.5 of the 10…

Of note in 2023 we saw the largest year-over-year improvement in net promoter score in the last decade. I'll spend a moment on the performance of financial services inside of SendTech.

As a result, our net promoter scores improved 23 points to 27 for full-year 2022. Finally, our client pipeline is strong heading into 2023 with first quarter planned implementations running near double the rate it was in the first quarter 2022.

…goals for 2021 were (i) Voice of the Client, measured as 55 TABLE OF CONTENTS Compensation Discussion and Analysis Net Promoter Score (NPS), collected through client surveys and (ii) High Performance Culture, measured from an annual employee survey.

The strategic goals for 2020 were (i) Voice of the Client, measured as Net Promoter Score (NPS), for which the data is collected through client surveys and (ii) High Performance Culture, measured from an annual employee survey.

…Multiplier/Payout Value ​ ​ 0.35 ​ ​ 0.00 ​ ​ 0.35 ​ (1) The strategic modifier objectives in 2019 included (i) Voice of the Client, measured as an overall Net Promoter Score (NPS) , for which the data is collected through client surveys and (ii)…

Pitney Bowes reported that Net Promoter Scores improved across all business units in 2018, with pb.com reaching a record high net satisfaction score.

…(0.04 ) Total Multiplier/Payout Value 0.00 0.14 (.14 ) (1) The strategic modifier objectives in 2018 included (i) Voice of the Client, measured as an overall Net Promoter Score (NPS) and (ii) High Performance Culture, measured through an annual…

…Free Cash Flow 0.29 $0.56 TSR Modifier (2) (0.19 ) $0.34 Total Multiplier/Payout Value 0.56 $1.69 (66.9 %) (1) The strategic modifier objectives in 2016 included measures of performance against a Net Promoter Score as well as employee engagement…

…Actual Payout Objectives Weighting Target Maximum Actual Result as a % of Target Strategic Modifier Objectives: Voice of the Client (1) 50% Overall NPS is Overall NPS is at least 22.2 at least 23.3 23.2 4.75% High Performance Culture (2) 50% 2.25%…

The company ultimately achieved a 28% gap closure among business units globally, which was slightly below the maximum achievement of 30% gap closure.

• With respect to the client satisfaction goal, the Committee noted that the company successfully implemented the Net Promoter Score (NPS) universal metric across four key business units, established a baseline metric and a monthly management process.

Retention rate: 90% — “90% customer retention rate after the first year”