IBEX Ltd
ibexcustomerservices.com ↗In their words
“In fiscal 26, we recorded revenue and client retention rates north of 99%”
“Revenue retention for the year of 99.9%”
“Highlighting this is our most recent employee Net Promoter Score of 77, an all-time high and our client Net Promoter Score of 71, up impressively from 68.”
Disclosed NPS over time
Every Net Promoter Score IBEX Ltd has published, by date.
NPS disclosures (23)
IBEX reported client NPS of 71 and revenue churn below 1% at small-cap virtual conference.
IBEX's employee Net Promoter Score increased to 82 from 77 (95% participation) as the company posted record fiscal 2026 revenue.
ibex management highlighted employee Net Promoter Score as a key operational metric differentiating the company from competitors.
This culture resonates with our employees across the globe, where we score an Employee Net Promoter Score (“eNPS”) of 82, and externally, where we have been recognized as: •
IBEX reported a client Net Promoter Score of 71 in Q3 FY2026, exceeding industry benchmarks.
Our employee and client net promoter scores remain world class, and our focus on culture and operational excellence is reinforcing our position as a trusted partner and industry leader.
Our employee and client Net Promoter Scores remain world-class, underscoring that the image we project to our customers is consistent with the culture we've built internally.
IBEX reported its employee Net Promoter Score of 77, an all-time high, reflecting strong internal culture.
Highlighting this is our most recent employee Net Promoter Score of 77, an all-time high and our client Net Promoter Score of 71, up impressively from 68.
This culture resonates with our employees across the globe, where we score an Employee Net Promoter Score (“eNPS”) of 77, and externally, where we have been recognized as: •
This culture resonates with our employees across the globe, where we score an Employee Net Promoter Score (“eNPS”) of 77, and externally, where we have been recognized as: •
This culture resonates with our employees across the globe, where we score an Employee Net Promoter Score (“eNPS”) of 68, and externally, where we have been recognized as: •
Our most recent survey scored a NPS of 68 which indicates strong, mutually-beneficial relationships with clients built on the value they place in ibex services and solutions along with the level of service consistently being delivered.
Our client retention continues to be as strong as any BPO in the industry and our NPS score has increased to an extremely high rating of 68.
Additionally, we closely monitor customer satisfaction via net promoter score (“NPS”) which is tracked through our annual Client Satisfaction Survey.
Our recent client NPS survey results yielded a top quartile score of 65. This is a validation of the client partnerships we have built into our ability to deliver on our promises and outperform the competition.
Our commitment to those individuals exceeds anything in our industry, as evidenced by our unprecedented employee Net Promoter Score (ENPS) of 71. 50 At the foundation of our culture are three primary principals: 1.
…customer satisfaction via net promoter score (“NPS”) which is tracked through our annual Client Satisfaction Survey. our 2019 Client Satisfaction Survey scored a NPS of 68 which indicates strong, mutually-beneficial relationships with clients built on…
We also embedded Wave X within the training process, increasing agent speed to proficiency and positively impacting NPS. I’d like to recognize our operational teams who have been absolutely extraordinary in the face of COVID-19 cases throughout the world.
Additionally, we monitor customer satisfaction in the form of a net promoter score (NPS) which is tracked through our ibex annual Client Satisfaction Survey.
Additionally, we monitor customer satisfaction in the form of a net promoter score (NPS) which is tracked through our ibex annual Client Satisfaction Survey.
Additionally, we monitor customer satisfaction in the form of a net promoter score (NPS) which is tracked through our ibex annual Client Satisfaction Survey.
Additionally, we monitor customer satisfaction in the form of a net promoter score (NPS) which is tracked through our ibex annual Client Satisfaction Survey.
Retention disclosures (10)
IBEX achieved record revenue with client retention rates north of 99% and a client Net Promoter Score of 71 in Q4 FY2026.
Retention rate: 99% (fiscal 2026) — “In fiscal 26, we recorded revenue and client retention rates north of 99%”
Net revenue retention: 99.9% (FY2026) — “revenue retention for the year of 99.9%”
Retention rate: 100% (Q3 2026) — “we had 100% client retention for the quarter”
ibex announced sponsorship of customer experience initiative noting brands' recognition of CX benefits for customer value and retention.
Net revenue retention (new clients won since FY 2016): 140% (FY2016-FY2022 (5 years)) — “annual revenue retention rate has been greater than 140% over the last five years as we expand into new geographies and new services”
Retention rate: 100% (Q2 2022) — “we continue to have 100% client retention, a testimony to our value proposition”
IBEX Limited reports 100% client retention in fiscal year 2020 alongside record financial results.
IBEX, a customer care provider, secures $90.5 million funding; clients focus on maximizing customer retention and expansion.
IBEX Holdings' customer bases rely on outsourced providers to maximize customer retention and expansion in IPO filing.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.