LiveVox
In their words
“LTM Net Revenue Retention Rate decreased by 1.6 percentage points, to 107.7% in the twelve months ended September 30, 2023 from 109.3%”
“Net revenue retention rate for the last twelve month period ("LTM") was 113%, and our average net revenue retention rate was 110% over the period 2019 to 2022”
“LTM Net Revenue Retention Rate increased by 2 percentage points, to 109% in the twelve months ended September 30, 2022 from 107%”
NPS disclosures (1)
…Differentiated 118% 8.5x ¢ Strong compliance capabilities KPIs Product Strategy Net Retention LTV to CAC ¢ High Net Promoter Score (“NPS”) ¢ Attractive operating KPIs ¢ Proven land and expand growth strategy ~2x ¢ Considerable whitespace within…
Retention disclosures (11)
Net revenue retention: 107.7% (LTM ended September 30, 2023) — “LTM Net Revenue Retention Rate decreased by 1.6 percentage points, to 107.7% in the twelve months ended September 30, 2023 from 109.3%”
Net revenue retention: 111% (LTM ended June 30, 2023) — “LTM Net Revenue Retention Rate increased by 2.9 percentage points, to 111.1% in the twelve months ended June 30, 2023 from 108.2%”
Net revenue retention: 113% (FY2022 (LTM)) — “net revenue retention rate for the last twelve month period ("LTM") was 113%, and our average net revenue retention rate was 110% over the period 2019 to 2022”
Net revenue retention: 109% (12M ended September 30, 2022) — “LTM Net Revenue Retention Rate increased by 2 percentage points, to 109% in the twelve months ended September 30, 2022 from 107%”
Net revenue retention: 108% (12M ended June 30, 2022) — “LTM Net Revenue Retention Rate increased by 3 percentage points, to 108% in the twelve months ended June 30, 2022 from 105%”
Net revenue retention: 113% (LTM ended March 31, 2022) — “LTM Net Revenue Retention Rate increased by 14 percentage points, to 113% in the twelve months ended March 31, 2022 from 99% in the twelve months ended March 31, 2021”
Net revenue retention: 105% (LTM 2021 (Dec 31, 2021)) — “For the year ended December 31, 2021, our net revenue retention rate for the last twelve month period ("LTM") was 105%, and our average net revenue retention rate was 112% over the period 2018 to 2021.”
Net revenue retention: 107% (LTM ended September 30, 2021) — “LTM Net Revenue Retention Rate was 107% in both the twelve months ended September 30, 2021 and the twelve months ended September 30, 2020”
Net revenue retention: 105% (LTM ended June 30, 2021) — “LTM Net Revenue Retention Rate decreased by 9%, to 105% in the twelve months ended June 30, 2021 from 114% in the twelve months ended June 30, 2020”
Net revenue retention: 106% (FY2020) — “For the years ended December 31, 2020, 2019, 2018 and 2017, LiveVox's LTM Net Revenue Retention Rates were 106%, 118%, 120% and 115%, respectively.”
Net revenue retention: 99% (LTM March 31, 2021) — “LiveVox's Last Twelve Months ("LTM") Net Revenue Retention Rates were 99% and 118%, respectively”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.