TaskUs, Inc.
taskus.com ↗In their words
“We were encouraged that our Q4 client Net Promoter Score came in at 75, representing a slight improvement over our full-year, weighted average.”
“Net Revenue Retention rate of 114%.”
“Net Revenue Retention rate of 141%.”
Disclosed NPS over time
Every Net Promoter Score TaskUs, Inc. has published, by date.
NPS disclosures (6)
We were encouraged that our Q4 client Net Promoter Score came in at 75, representing a slight improvement over our full-year, weighted average.
Our 2020 full year cNPS was 75. We believe both our eNPS and cNPS metrics to be industry-leading.
Our 2020 full year cNPS was 75. We believe both our eNPS and cNPS metrics to be industry-leading.
Our 2020 full year cNPS was 75. We believe both our eNPS and cNPS metrics to be industry-leading.
Our 2020 full year cNPS was 75. We believe both our eNPS and cNPS metrics to be industry-leading.
Our 2020 full year cNPS was 75. We believe both our eNPS and cNPS metrics to be industry-leading.
Retention disclosures (8)
Net revenue retention: 113% (FY2025) — “Net revenue retention of 113% for the year ended December 31, 2025.”
Net revenue retention: 102% (FY2024) — “Net revenue retention rate (2) 102 % 89 % ... year ended December 31, 2024 and 2023”
Net revenue retention: 89% (FY2023) — “Net revenue retention rate ... Year ended December 31, 2023 2022 ... 89% 114%”
Net revenue retention: 114% (FY2022) — “Net Revenue Retention rate of 114%.”
Net revenue retention: 141% (FY2021) — “Net Revenue Retention rate of 141%.”
Net revenue retention: 125% (2018-2020 average) — “achieved an average net revenue retention rate of a 125% from 2018 to 2020”
Net revenue retention: 125% (FY2018-FY2020 average) — “our average annual net revenue retention rate between 2018 and 2020 was 125%”
Net revenue retention: 117% (FY2020) — “we achieved a net revenue retention rate of 117% in 2020”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.