CS Disco, Inc.
csdisco.com ↗In their words
“For Ediscovery, DNR was 120% for the year, demonstrating the resilience of Ediscovery in 2022”
“As of December 31, 2023, we had 1,441 enterprises, law firms, legal services providers and government organizations as DISCO customers and a dollar-based net retention rate of 92%.”
“As of December 31, 2022, we had 1,327 enterprises, law firms, legal services providers and government organizations as DISCO customers and a dollar-based net retention rate of 106%.”
Disclosed NPS over time
Every Net Promoter Score CS Disco, Inc. has published, by date.
NPS disclosures (4)
Lawyers and legal professionals love our solution, as demonstrated by our Net Promoter Score, or NPS, of 63 as of December 31, 2020. We calculate NPS based on the basis of a survey that asks, “How likely are you to recommend DISCO to a colleague?”.
Lawyers and legal professionals love our solution, as demonstrated by our Net Promoter Score, or NPS, of 63 as of December 31, 2020. We calculate NPS based on the basis of a survey that asks, “How likely are you to recommend DISCO to a colleague?”.
Lawyers and legal professionals love our solution, as demonstrated by our Net Promoter Score, or NPS, of 63 as of December 31, 2020. We calculate NPS based on the basis of a survey that asks, “How likely are you to recommend DISCO to a colleague?”.
Lawyers and legal professionals love our solution, as demonstrated by our Net Promoter Score, or NPS, of 63 as of December 31, 2020. We calculate NPS based on the basis of a survey that asks, “How likely are you to recommend DISCO to a colleague?”.
Retention disclosures (8)
CS Disco's net revenue retention has fallen below 100% as existing customer cohorts reduce spending despite new customer acquisition.
Net revenue retention: 98% (FY2025) — “As of December 31, 2025 and 2024, our dollar-based net retention rate was 98% and 96%, respectively”
Net revenue retention: 96% (FY2024 (Dec 31, 2024)) — “As of December 31, 2024 and 2023, our dollar-based net retention rate was 96% and 92%, respectively.”
Net revenue retention: 92% (FY2023 (as of Dec 31, 2023)) — “As of December 31, 2023, we had 1,441 enterprises, law firms, legal services providers and government organizations as DISCO customers and a dollar-based net retention rate of 92%.”
Net revenue retention: 106% (FY2022 (ended December 31, 2022)) — “As of December 31, 2022, we had 1,327 enterprises, law firms, legal services providers and government organizations as DISCO customers and a dollar-based net retention rate of 106%.”
Net revenue retention (Ediscovery): 120% (FY2022) — “for Ediscovery, DNR was 120% for the year, demonstrating the resilience of Ediscovery in 2022”
Net revenue retention: 146% (FY2021) — “Dollar based net retention rate of 146%, compared to 127% in fiscal year 2020”
Net revenue retention: 122% (Q1 2021 (as of March 31, 2021)) — “Our dollar-based net retention rate was 146%, 127%, 136% and 122%, respectively [as of Dec 31 2019, Dec 31 2020, Mar 31 2020 and Mar 31 2021].”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.