Support.com, Inc.
In their words
“Support.com’s proven, omnichannel solutions have been specifically designed and optimized for the homesourcing ™ environment, resulting in industry-leading NPS scores and first call resolution rates.”
“Support.com's proven, omnichannel solutions have been specifically designed and optimized for the homesourcing™ environment, resulting in industry-leading NPS scores and first call resolution rates.”
“Support.com's proven, omnichannel solutions have been specifically designed and optimized for the homesourcing™ environment, resulting in industry-leading NPS scores and first call resolution rates.”
NPS disclosures (8)
Support.com’s proven, omnichannel solutions have been specifically designed and optimized for the homesourcing ™ environment, resulting in industry-leading NPS scores and first call resolution rates.
Support.com's proven, omnichannel solutions have been specifically designed and optimized for the homesourcing™ environment, resulting in industry-leading NPS scores and first call resolution rates.
Support.com's proven, omnichannel solutions have been specifically designed and optimized for the homesourcing™ environment, resulting in industry-leading NPS scores and first call resolution rates.
Support.com’s proven, omnichannel solutions have been specifically designed and optimized for the homesourcing ™ environment, resulting in industry-leading NPS scores and first call resolution rates.
Support.com's proven, omnichannel solutions have been specifically designed and optimized for the homesourcing environment, resulting in industry-leading NPS scores and first call resolution rates.
Support.com's proven, omnichannel solutions have been specifically designed and optimized for the homesourcing environment, resulting in industry-leading NPS scores and first call resolution rates.
…MATERIAL REDACTED AND SEPARATELY FILED WITH THE SECURITIES AND EXCHANGE COMMISSION *** Exhibit G Reporting Support.com will provide the following metrics and frequency to Comcast: Report Type Frequency Aggregate NPS Scores Monthly Total # of…
…of XSS Customers completing customer satisfaction survey after receiving survey from Support.com *** *** *** 3 Customer Satisfaction/Net Promoter score The Parties will reassess in good faith biannually beginning in March 2012 with an expectation…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.