Insperity, Inc.
In their words
“Client retention was in line with prior year results, averaging 99% per month during Q4”
“Our exceptional start to the year and client retention of 91% has put us on track for a strong year in this key metric”
“Client retention averaged 99% for the quarter”
NPS disclosures (1)
Our hiring and training results over the last year have improved our service efficiency ratios to handle growth and resulted in a notable increase in our Net Promoter Scores.
Retention disclosures (26)
Churn (Insperity worksite employee clients): 11% (Q1 2026) — “Client attrition totaled 11% in Q1 2026, within our historical range of 9% to 12%.”
Retention rate: 99% (Q4 2025) — “client retention was in line with prior year results, averaging 99% per month during Q4”
Retention rate: 91% (Q1 2025) — “Our exceptional start to the year and client retention of 91% has put us on track for a strong year in this key metric”
Retention rate: 99% (Q4 2024) — “client retention averaged 99% for the quarter”
Retention rate: 99% (Q2 2024) — “Client retention remained at an expected 99% for the second quarter”
Retention rate: 99% (Q3 2023) — “Client retention remains strong, averaging 99% for the quarter”
Retention rate: 85% (FY 2022) — “Client retention also improved from 82% in the prior year to 85% in 2022”
Retention rate: 99% (Q2 2022) — “Another highlight of the quarter was continuing client retention levels above 99%”
Retention rate: 82% (FY 2021) — “Client retention remained high, averaging 82%, which includes the 3% impact of the loss of a large enterprise account”
Retention rate: 99% (Q2 2021) — “second quarter client retention came in at our historical high level of 99%”
Retention rate: 82% (FY 2020) — “Client retention averaged 82% due to the resiliency of our clients and our quick and effective response”
Insperity faced reduced customer retention due to issues with employee benefit plans, according to investor counsel.
Retention rate: 99% (Q2 2020) — “Client retention held up at our historical high level of just over 99% during Q2”
Retention rate: 85% (FY 2019) — “client retention of 85%, slightly offset by lower net worksite employee gains”
Retention rate: 86% (FY2018) — “Client retention remained at historical highs of 86% and net gains in the client base improved over 2017.”
Retention rate: 99% (Q4 2018) — “Client retention remained strong, again averaging over 99% for the quarter.”
Churn: 0.63% (Q2 2018) — “Our client retention was also highlighted in Q2 continuing at historical highs with attrition averaging only 0.63% per month.”
Churn: 8% (Q1 2018) — “Client attrition totaled only 8% during the quarter and an improvement over Q1 of the prior year and now our fourth year in a row where attrition has come in substantially lower”
Retention rate: 85% (FY2017) — “Another major achievement in 2017 was our 85% client retention rate which was our second best year ever in this key metric.”
Retention rate: 99% (Q4 2017) — “Client retention remained strong again averaging over 99% for the quarter.”
Churn: 8.3% (Q1 2017) — “Client attrition totaled only 8.3% for the quarter. This is now our third year in a row where attrition has come in lower than our previous historical first quarter trend of 11% to 13%.”
Retention rate: 86% (FY2016) — “Average paid worksite employees increased 14% over 2015 with client retention reaching a new historical high of 86%.”
Retention rate: 99% (Q4 2016) — “Client retention remained strong again averaging over 99% for the quarter.”
Retention rate: 99% (Q2 2016) — “This growth continues to be driven by a high level of client retention which averaged over 99% for the quarter.”
Retention rate: 85% (FY 2015) — “Q1 2015 results led to a full year client retention of 85%, up from 82% in 2014”
Churn: 7.6% (Q1 2016) — “Client attrition totaled to only 7.6% for the quarter, a significant improvement over an already favorable trend.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.