Bright Horizons Family Solutions Inc.
In their words
“We started the year strong with 95% client retention”
“We again saw excellent NPS and customer satisfaction scores and heard overwhelmingly from currently enrolled families that the quality of our teachers and the impact they have on their child education sets Bright Horizons apart from our early education…”
“Strong Retention Mission-critical employer benefit 110%+ Net Revenue Retention”
NPS disclosures (1)
We again saw excellent NPS and customer satisfaction scores and heard overwhelmingly from currently enrolled families that the quality of our teachers and the impact they have on their child education sets Bright Horizons apart from our early education…
Retention disclosures (17)
Net revenue retention (Back-Up Care): 110% — “Strong Retention Mission-critical employer benefit 110%+ Net Revenue Retention”
Retention rate: 95% (past 10 years) — “approximately 95% client retention rate over the past 10 years”
Retention rate: 95% (Q1 2025) — “We started the year strong with 95% client retention”
Retention rate (employer-sponsored centers): 95% (10-year average) — “an annual client retention rate of approximately 95% for employer-sponsored centers over the past 10 years”
Retention rate (employer-sponsored centers): 95% (past 10 years) — “annual client retention rate of approximately 95% for employer-sponsored centers over the past 10 years”
Retention rate: 95% (past 10 years) — “annual client retention rate of approximately 95% for employer-sponsored centers over the past 10 years”
Retention rate: 95% (FY2021) — “In addition to our annual client retention rate of approximately 95%”
Retention rate (employer-sponsored centers): 95% (FY2020) — “annual client retention rate of approximately 95% for employer-sponsored centers over the past ten years”
Retention rate (employer-sponsored centers): 95% (FY2019) — “maintained an annual client retention rate of approximately 95% for employer-sponsored centers over each of the past ten years”
Retention rate (employer-sponsored centers): 95% (FY2018) — “maintained an annual client retention rate of approximately 95% for employer-sponsored centers over each of the past ten years”
Retention rate (employer-sponsored centers): 94% (annual) — “maintained an annual client retention rate of 94% for employer-sponsored centers over each of the past ten years”
Retention rate (employer-sponsored centers): 96% (annual) — “annual client retention rate of 96% for employer-sponsored centers over each of the past 10 years”
Retention rate (employer-sponsored centers): 97% (FY2015) — “annual client retention rate of 97% for employer-sponsored centers over each of the past 10 years”
Retention rate (employer-sponsored centers): 97% (FY2014) — “an annual client retention rate of 97% for employer-sponsored centers over each of the past ten years”
Retention rate (employer-sponsored centers): 97% — “annual client retention rate of 97% for employer-sponsored centers over each of the past ten years”
Retention rate (employer-sponsored centers): 97% (annual, past 10 years) — “annual client retention rate of 97% for employer-sponsored centers over each of the past ten years”
Retention rate (employer-sponsored centers): 97% (past ten years) — “annual client retention rate of 97% for employer-sponsored centers over each of the past ten years”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.