Sterling Check Corp.
sterlingcheck.com ↗In their words
“Trusted brand with our clients as evidenced by the average tenure of our top 100 clients, based on 2023 and 2022 total revenue, at over nine years, our average client net promoter score (“NPS”) of 46 and a gross retention rate of 96% for 2023 and 2022.”
“Continued delivery on our long-term target for gross revenue retention of 96%”
“Our investments in technology and products enabled our gross retention rate to remain strong at approximately 95% for the last twelve months ended March 31, 2023.”
Disclosed NPS over time
Every Net Promoter Score Sterling Check Corp. has published, by date.
NPS disclosures (5)
…trusted brand with our clients as evidenced by the average tenure of our top 100 clients, based on 2023 and 2022 total revenue, at over nine years, our average client net promoter score (“NPS”) of 46 and a gross retention rate of 96% for 2023 and 2022.
…brand with our clients as evidenced by the average tenure of our top 100 clients, based on 2021 and 2022 total revenue, at nine years, our average client net promoter score (“NPS”) of greater than 50 and a gross retention rate of 96% for 2021 and 2022.
…long-standing relationships with our clients as evidenced by the average tenure of our top 100 clients, based on 2020 and 2021 total revenue, at nine years, our average client net promoter score (“NPS”) of 53 and a gross retention rate of 96% for 2021.
…screening capabilities 50%+ Of the Fortune 100 45% of the Fortune 5002 9 Years Average tenure for top 100 clients2 57 Average client NPS in 20203 1For the last twelve months ended June 30, 2021 2As of June 30, 2021 3NPS refers to net promoter score,…
This has allowed us to develop long-standing relationships with our clients as evidenced by the average tenure of our top 100 clients, based on 2019 and 2020 total revenue, at nine years, our average client NPS of 57 and a gross retention rate of 96%…
Retention disclosures (5)
Gross revenue retention: 96% (Q4 2023) — “continued delivery on our long-term target for gross revenue retention of 96%”
Gross revenue retention: 95% (last twelve months ended March 31, 2023) — “Our investments in technology and products enabled our gross retention rate to remain strong at approximately 95% for the last twelve months ended March 31, 2023.”
Gross revenue retention: 96% (2021-2022) — “gross retention rate of 96% for 2021 and 2022”
Gross revenue retention: 96% (2021) — “gross retention rate of 96% for 2021”
Gross revenue retention: 96% (H1 2021) — “Our gross retention rate for the first half of 2021 was 96%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.