Republic Services
republicservices.com ↗In their words
“Our customer retention rate remained strong at 94%”
“Our customer retention rate remains strong at more than 94%”
“Our customer retention rate remained high at over 94%”
NPS disclosures (30)
We continue to see favorable Net Promoter Scores due to the value of our offerings and quality of our service delivery. Organic revenue growth during the second quarter was driven by strong pricing across the business.
Republic Services maintained a high customer retention rate of 94% and described its Net Promoter Score as strong in Q1 2026.
Our Net Promoter Score remains strong, reflecting our team's commitment to delivering exceptional customer value. First quarter organic revenue growth was driven by solid pricing across the business.
To help ensure our efforts are making an impact and building customer loyalty, we solicit feedback from our customers, including Net Promoter Score℠, so that every General Manager receives timely, relevant feedback that allows him or her the ability to…
We saw continued improvement in our Net Promoter Score. This reflects our team's commitment to delivering products and services that customers value.
We continue to see favorable trends in our Net Promoter Score due to the value of our offerings and quality of our service delivery. Organic revenue growth during the second quarter was driven by strong pricing across the business.
Jerry, we continue to just see improvements in overall service delivery, which is leading to overall better NPS. And when you have that backdrop, and the customer can realize the value of the service you're providing, much more receptive to the pricing…
To help ensure our efforts are making an impact and building customer loyalty, we solicit feedback from our customers, including Net Promoter Score℠, so that every General Manager receives recent, relevant feedback that allows him or her the ability to…
Our customer retention rate remained high at more than 94% and net promoter scores continue to improve. Customers value our comprehensive service offerings and the quality of our service delivery.
We talked about NPS. And listen, all these things are connected.
To help ensure our efforts are making an impact and building customer loyalty, we solicit feedback from our customers, including Net Promoter Score℠, so that every General Manager receives recent, relevant feedback that allows him or her the ability to…
Our customer retention rate remained over 94% and we continue to see favorable trends in our Net Promoter Score, supported by our valuable service offerings and quality service delivery.
Our customer retention rate remained over 94% and we continue to see positive trends in our Net Promoter Score, supported by improved service delivery.
We continue to see positive trends in our Net Promoter Score, supported by improved service delivery. Our front-end colleagues, including drivers, technicians and the customer experience team are determined to fulfill our daily commitments to our…
To help ensure our efforts are making an impact and building customer loyalty, we solicit feedback from our customers, including Net Promoter Score℠, so that every General Manager receives recent, relevant feedback that allows him or her the ability to…
Our customer retention rate remained strong at 94%, and we exited 2022 with our highest NPS scores of the year. We delivered outsized organic revenue growth during the fourth quarter, with simultaneous growth in both price and volume.
Our customer retention rate remains at a record-setting level of 95 percent, and our NPS score is well above pre-pandemic levels. We’re building a culture that has a heart for the customer throughout every area of our business.
To help ensure our efforts are making an impact and building customer loyalty, we solicit feedback from our customers, including Net Promoter Score℠, so that every General Manager receives recent, relevant feedback that allows him or her the ability to…
…service offerings and drive designed to meet our customers' needs responsible solutions operational efficiencies Improved NPS score Ambitious 2030 RISE platform implemented 7 points in 2020 Sustainability Goals in all locations Republic Services, Inc.
To help ensure our efforts are making an impact and building customer loyalty, we solicit feedback from our customers, including Net Promoter Score℠, so that every General Manager receives recent, relevant feedback that allows him or her the ability to…
Our Net Promoter Score increased 8 points from the prior year, and we maintained our low customer churn of 7%. We continue to invest in capabilities to deliver our customer-centric digital experience, which we believe will further differentiate us from…
Our net promoter score increased nine point from the prior year and we maintained our customer churn of 7%. Additionally, we successfully executed our pricing program to cover our cost and inflation.
…Increase net promoter score and retention • Website and app to enhance customer connectivity •
To help ensure our efforts are making an impact and building customer loyalty, we solicit feedback from our customers, including net promoter score, so that every General Manager receives recent, relevant feedback that allows him or her the ability to…
Republic Services implements service commitment methodologies and uses Net Promoter Score as a key customer insight tool.
5 Table of Contents To help ensure our efforts are making an impact and building customer loyalty, we solicit feedback from our customers, including net promoter score, so that every General Manager receives recent, relevant feedback that allows him or…
To help ensure our efforts are making an impact and building customer loyalty, we also have enhanced the way we receive feedback from our customers, including net promoter score, so that every General Manager receives recent, relevant feedback that…
We've got improving metrics in areas like safety and turnover and NPS. And of the gazillion metrics that we track many of them are moving in the right direction, right, but it's a game of inches.
To help ensure our efforts are making an impact and building customer loyalty, we also have enhanced the way we receive feedback from our customers, including net promoter score, so that every General Manager receives recent, relevant feedback that…
…and building customer loyalty, we also have enhanced the way we receive feedback from our customers, including net promoter score, to ensure that every General Manager receives recent, relevant feedback that allows him or her the ability to reach…
Retention disclosures (18)
Republic reported customer retention exceeding 94%.
Republic Services customer retention remained very steady in the quarter, indicating aggressive price increases were sustainable.
Retention rate: 94% (Q4 2025) — “our customer retention rate remained strong at 94%”
Republic Services reported a customer retention rate of 94 percent and continued improvement in net promoter score.
Republic Services maintains strong customer retention at over 94% with favorable Net Promoter Score trends.
Retention rate: 94% (Q4 2024) — “Our customer retention rate remains strong at more than 94%”
Republic Services reports customer retention rates now stand at 94 percent following implementation of NICE customer experience platform.
Retention rate: 94% (Q4 2023) — “Our customer retention rate remained high at over 94%”
Retention rate: 94% (Q4 2022) — “Our customer retention rate remained strong at 94%”
Retention rate: 94% (Q3 2022) — “Our customer retention rate remained strong at over 94%”
Retention rate: 95% (2021) — “Our customer retention rate remains at a record-setting level of 95 percent”
Retention rate: 95% (Q4 2021) — “increased customer retention rates to an all-time high of 95%.”
Retention rate: 95% (Q3 2021) — “Our customer retention rate remains at a record setting level of 95%.”
Retention rate: 93% (Q4 2020) — “increased customer retention rates to an all-time high at just above 93%.”
Churn: 7% (Q4 2019) — “maintaining our industry-leading customer churn of 7%.”
Churn: 7% (Q3 2019) — “maintain customer defection or churn of 7%.”
Retention rate: 93% (Q4 2016) — “The defection rate or more positively the retention rate is 93% across our business.”
Churn: 7% (Q2 2016) — “defection has remained low at 7% and now we've had that low for a long time. Churn is improving”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.