NIQ Global Intelligence
In their words
“Annualized Intelligence subscription net dollar retention and gross dollar retention remained strong at 105% and 98%, respectively”
“Annualized Intelligence subscription net dollar retention and gross dollar retention remained strong at 105% and 98%, respectively”
“Client Net Promoter Score (NPS) increased to all-t ime high of 52 in June 2026, up +7 points versus June 2025 AI-native product launches from NIQ Commerce Lab , including: •”
Disclosed NPS over time
Every Net Promoter Score NIQ Global Intelligence has published, by date.
NPS disclosures (6)
…Client Net Promoter Score (NPS) increased to all-t ime high of 52 in June 2026, up +7 points versus June 2025 AI-native product launches from NIQ Commerce Lab , including: •
We have received positive feedback on our new platform highlighted by an increase in our Net Promotor Score (“NPS”) client metric from 13 in 2019 to 29 in 2023 to 38 in 2024, and was most recently 49 in 2025.
• Continued to demonstrate increased client satisfaction with NIQ's NPS score reaching 45 as of mid-year 2025, up seven points versus late 2024 and more than triple the reading in 2019.
We also built our cloud-based software platform, Discover , which helped improve our net promoter score from 13 in 2019 to 38 in 2024. Our platform supports efficient profitable growth due to the following key attributes: •
We also built our cloud-based software platform, Discover , which helped improve our net promoter score from 13 in 2019 to 38 in 2024. Our platform supports efficient profitable growth due to the following key attributes: •
We also built our cloud-based software platform, Discover , which helped improve our net promoter score from 13 in 2019 to 38 in 2024. Our platform supports efficient profitable growth due to the following key attributes: •
Retention disclosures (15)
NIQ Global Intelligence lifted 2026 guidance with Net Dollar Retention cited among key metrics.
NIQ reported Q1 revenue growth acceleration to 33% with net dollar retention of 104% and gross retention of 99%.
Gross revenue retention (Intelligence Subscription): 99% (Q1 2026) — “104% Intelligence Subscription Net Dollar Retention and 99% Gross Dollar Retention”
Net revenue retention (Intelligence Subscription): 104% (Q1 2026) — “Intelligence subscription revenue for the three months ended March 31, 2026 had a net dollar retention rate of 104%.”
Gross revenue retention (Intelligence Subscription): 98% (Q4 2025) — “98% Gross Dollar Retention”
Net revenue retention (Intelligence multi-year or annual subscriptions): 105% (FY2025) — “In 2025, approximately 84% of our Intelligence revenue came from multi-year or annual subscriptions, which had a net dollar retention rate of 105%.”
Net revenue retention (total Intelligence revenue): 104% (FY2025) — “Our efforts have improved our net dollar retention rate from 94% in 2020, prior to the 2021 Carve-Out Transaction, to 104% in 2025 for our total Intelligence revenue.”
Gross revenue retention (Intelligence subscription): 98% (Q3 2025) — “Annualized Intelligence subscription net dollar retention and gross dollar retention remained strong at 105% and 98%, respectively”
Net revenue retention (Intelligence subscription): 105% (Q3 2025) — “Annualized Intelligence subscription net dollar retention and gross dollar retention remained strong at 105% and 98%, respectively”
Net revenue retention (Intelligence Subscription Revenue): 105% (six months ended June 30, 2025) — “Our Intelligence subscription revenue for the six months ended June 30, 2025 came from multi-year or annual subscription-based contracts and had a net dollar retention rate of 105%.”
Gross revenue retention (Intelligence Subscription): 98% (Q2 2025) — “98% Gross Dollar Retention”
Gross revenue retention (Intelligence Subscription Revenue): 98% (FY2024) — “Our Intelligence Subscription Revenue had a net dollar retention and gross dollar retention of 106% and 98% respectively, for fiscal year 2024”
Gross revenue retention (Intelligence (all revenue)): 97% (FY2024) — “For all Intelligence Revenue, we have achieved net dollar retention of 104% and gross dollar retention of 97% for the same period”
Net revenue retention (Intelligence Subscription Revenue): 106% (FY2024) — “Our Intelligence Subscription Revenue, which accounted for 67% of total revenue in fiscal year 2024, had a net dollar retention and gross dollar retention of 106% and 98% respectively”
Net revenue retention (Intelligence (all revenue)): 104% (FY2024) — “For all Intelligence Revenue, we have achieved net dollar retention of 104% and gross dollar retention of 97% for the same period”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.